Job Description

Job Title: ABA Scheduler

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are seeking a proactive and detail-oriented ABA Scheduler to coordinate therapy schedules and ensure efficient communication between families, therapists, and clinical staff. The ideal candidate is a critical thinker who can make sound decisions independently, delivers exceptional customer service, and thrives in a fast-paced environment.

Key Responsibilities:

• Coordinate and maintain schedules for ABA therapy services.
• Communicate with parents, therapists, and clinical staff to arrange and adjust appointments.
• Make a high volume of outbound and inbound calls daily to confirm, update, and resolve scheduling needs.
• Proactively identify scheduling conflicts and implement effective solutions.
• Use sound judgment to make scheduling decisions with minimal supervision.
• Provide professional, courteous, and timely customer service to all stakeholders.
• Maintain accurate scheduling records and documentation.
• Take ownership of scheduling processes to ensure continuity of care and operational efficiency.

Requirements

• Previous scheduling, administrative, customer service, or healthcare coordination experience preferred.
• Excellent verbal and written English communication skills.
• Strong critical thinking and problem-solving abilities.
• Confident in making independent decisions and exercising good judgment.
• Outstanding customer service and interpersonal skills.
• Comfortable making and receiving a high volume of phone calls daily.
• Highly organized with excellent time management and multitasking abilities.
• Self-motivated, hardworking, and able to take initiative.
• Proficient in Microsoft Office and able to learn scheduling software quickly.

Key Competencies:

• Critical thinking and decision-making
• Leadership and initiative
• Customer-focused mindset
• Strong communication skills
• Organization and attention to detail
• Multitasking in a fast-paced environment
• Reliability and accountability

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.