This is a remote position.

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  Assign RBTs to new clients and coordinate the start of services with families and clinical staff.
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  Build and maintain weekly client schedules to ensure high utilization of authorized hours.
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  Proactively fill schedule gaps using creative methods (backup RBTs, flexible shifts, adjusted session blocks).
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  Monitor cancellations and reschedule sessions quickly to prevent lost hours.
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  Communicate schedule updates clearly and promptly to families, BCBAs, and RBTs.
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  Track reassessments, treatment plan expirations, and reauth deadlines to prevent service interruptions.
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  Keep accurate documentation of schedule changes and service updates in CentralReach.
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  Support smooth transitions during RBT changes, temporary coverage, service pauses, or discharges.
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  Help families understand expectations around scheduling, attendance, and consistency of services.

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  Experience in scheduling, coordination, or case management (healthcare, ABA, home health, or similar).
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  Experience working with families or in a client-facing support role.
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  Familiarity with ABA therapy, behavioral health, or working with providers (helpful but not required).
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  Experience using CentralReach.

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  Strong scheduling and time-management skills — able to build, adjust, and maintain busy schedules.
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  Creative problem-solving — finds ways to fill gaps, prevent lost hours, and match RBT availability.
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  Empathetic and compassionate — able to support families and communicate with warmth and understanding.
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  Clear communicator — keeps families, BCBAs, and RBTs updated and aligned.
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  Highly organized — stays on top of timelines, authorizations, and service requirements.
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  Detail-oriented — ensures accuracy in schedules and documentation.
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  Calm under pressure — manages cancellations and last-minute changes effectively.
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  Tech-comfortable — able to work in CentralReach, spreadsheets, Teams, and other system tools.
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  Team-oriented — collaborates smoothly with clinical and operations teams.