Job Description

Required Experience & Essential Skills

• Entry-level position.  
• Experience in customer service  
• Some office experience; up to a year of office experience preferred. 
• Experience working with children strongly preferred. 
• Must be comfortable working with children with special needs.  
• Highly organized, self-motivated individual with the ability to work comfortably without continuous oversight
• Proactive and entrepreneurial self-starter, with the ability to handle multiple projects in parallel
• Unwavering focus on customer service and delivering an unparalleled client experience.
• Team player with the ability to work in a fast-paced environment with a solution-oriented mindset
• Strong proficiency with Microsoft Office (Microsoft Word, Excel, and Outlook)
• Able to lift at least 25 pounds.

Role/Responsibilities

Customer Service: 
• Serve as the face, the voice, and first impression of KBH 
• Be the initial point of contact with families seeking in-clinic ABA services or in-home services nearby 
• Greet clients at the front desk in a professional and friendly manner 
• Ensure that all persons entering clinic maintain HIPAA-required confidentiality and Sign-in upon entering 
Clerical: 
• Manage email account, respond to administrative items in a timely and professional manner, and forward clinical questions to RBT supervisor or Clinic Supervisor, as appropriate 
• Answer phone calls and respond to voicemail messages accordingly (forward messages to staff, main office, etc.) 
• Facilitate inquiry phone calls and participate in “warm hand-offs” as needed. 
• Manage office mailbox and distribution of mail to personnel. 
• Maintain file and EMR organization under HIPAA regulations 
• Make copies, laminate documents, and send/receive faxes, as needed 
• Create materials for Clinical Staff to be used for clients during their programs 
Facility Maintenance: 
• Ensure the clinic is ‘Tour Ready’ by completing routine walkthroughs (Daily, Weekly, and Quarterly) 
• Maintain clinic appearance to reflect a professional, clean, and safe environment 
• Monitor periodic maintenance needs (plumbing, electric, handyman, etc.) and schedule services, as needed. 
• Manage budget for community building and office supplies, conduct inventories of the clinic, and purchase necessary items 
• Uphold our cleanliness guidelines by ensuring clinic is being sanitized, organized, and deep cleaned. 
Clinic Level Support: 
• Support scheduling within the clinic for last minute and future scheduling needs to ensure client consistency.
• Manage Client Shadow opportunities to continue client service consistency
• Work with Clinic Director to delegate tasks to team members as needed
• Support all Clinical Staff (RBT’s, BCBA’s, etc.) by assisting them when needed to ensure client safety and dignity are being met
• Advocating for their clients and Clinical Staff to ensure they have the necessary items to be successful 
• Manage technical equipment and assignment of data-collection tablets to clinical personnel
Culture and Morale: 
• Organize events for KBH staff and assist in outreach events in the community    
• Follow up with new hires for non-clinical support/questions 
• Work closely with the scheduling department to ensure smooth onboarding of both new team members and new clients 
• Be a consistent, positive presence and influence on team culture and morale 
• Coordinate ways to celebrate excellence and recognize team members for their accomplishments.  
• Maintain positive relationships with all clients and their families, prospective clients, clinical staff, prospective employees, fellow team members and referral source