Job Description

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

• Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone

• Establish a good liaison with our client's customers while providing quotes or enrolling in various products

• Document necessary information, such as claim details, customer’s change of details, and other pertinent information

• Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back.

• Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect

• Follow underwriting, Compliance and Regulatory requirements and corporate policies

• Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements

• Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform

• Manage other production related activities, such as complaints and escalations

• Handle inbound calls for multiple products with no prospecting or cold calling

• Complete mandatory licensure continuing education and other training sessions as appropriate

• Remain positioned and well informed of changes implemented that affect your work

REQUIRED QUALIFICATIONS:

• Florida applicants must possess an active Resident General Lines Producer insurance license (2-20) at time of application.

• Arizona applicants must possess both active Resident Producer Property and Casualty AND Accident and Health licenses at time of application.

• Ability to become appointed/licensed as a non-resident agent in all applicable states

• English language fluency required

• High school diploma or GED

• Solid computer, grammar, and multi-tasking skills

• Relationship builder who has passion for delivering exceptional service

• Excellent verbal, written and interpersonal communication skills Strong customer service skills and the ability to de-escalate customer situations

• Demonstrates personal excellence by remaining positive in difficult situations

• Self-confident, optimistic and supports a team environment

• Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills

• Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations

• Ability to demonstrate initiative with minimal supervision to drive results

• Superior level of accuracy and attention to detail

• Strong proficiency in PC skills, including MS Word and Excel

Must be flexible to work any schedule/hours within the hours of operation, to support our servicing levels:

• Monday-Friday: 8:00am – 9:00pm ET

• Saturday-Sunday: 10:00 am-6:30pmET

• Primary Location: Sunrise Florida / Phoenix, AZ

• Organization: Global Services

• Schedule: Full-time

• Job Band 25

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.