Social Security Scotland are looking for four colleagues to join our Recoveries Team as Recoveries Officers. Are you an organised and efficient team player with a passion for delivering an excellent service to clients? Do you have strong telephony and communication skills, and are looking for a rewarding development opportunity? If so, we would love to hear from you.
We are looking for a number of Recoveries Officers to join our Payment Recovery Team, which is part of the Benefit Expenditure and Debt Finance branch. These roles offer a supportive working environment and great career progression opportunities, whether you’re applying for a promotion or a lateral move.
As a Recoveries Officer, you’ll play a key role in ensuring Social Security Scotland upholds our values of dignity, fairness and respect while managing overpayments. This will include engaging daily with clients by telephone to negotiate affordable, sustainable repayment plans, considering the individual circumstances of each of our clients, and ensuring the receipt and recording of overpayment referrals by telephone, email or in writing.
Responsibilities
Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.
For this post, the following Success Profile elements will be assessed:
Experience:
Strong telephony skills with the ability to manage both incoming and outgoing calls to support clients.
Behaviours:
You can find out more about Success Profiles Behaviours here.
How to Apply
Apply online, you must provide a CV and a Supporting Statement (of no more than 750 words) which provides evidence of how you meet the Success Profiles above.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
If invited for further assessment, this will consist of an interview and written job simulation assessment exercise.
We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Information Session
We are holding a candidate information session to provide you with information about the application and interview process, as well as further information on the role and team.
The session will be held on Thursday 4th June 11:30 – 12:30
Please join us using the link below.
Expected Timeline (subject to change)
Sift – 16th June – 26th June 2026
Interview – w/c 29th June or w/c 6th July 2026
Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for, please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government.
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot
Apply before 23:55 on Monday 15th June 2026
Contact Name- Paddy McCabe
Contact e-Mail - Patrick.McCabe@socialsecurity.gov.scot
The devolved government for Scotland is responsible for matters that are devolved from Westminster. Areas of responsibility include the economy, health, education, justice, rural affairs, environment, and transport.
