Job Description

Are you ready to work for an employer that truly values your contributions and well-being?

At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day.

About Family Services

Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.

We're Hiring!

We are seeking a Program Supervisor to join our 988 Wisconsin Lifeline team. This full-time position is responsible for the coordination and general functioning of the Lifeline Center. The Program Supervisor is also responsible for assigned team members and may participate in other related activities connected to the administration of the program, such as speaking engagements, conference presentations, and membership on committees. This position is eligible for hybrid/remote work, with an onsite requirement for onboarding and meetings as necessary.

Key Responsibilities

• Recruit, interview, and hire program staff.
• Supervise and train staff via daily interactions.
• Provide direct professional Lifeline counseling services.
• In collaboration with the Program Manager and Associate Director, review program goals, objectives and activities to ensure that they continue to be relevant; recommend changes when appropriate.

Qualifications

Education:

• Required: Bachelor's degree in social work or related field, or equivalent experience
• Preferred: Master's degree in social work or related field

Experience:

• Required:
  • 1+ years' experience in crisis intervention
  • 6+ months' experience with scheduling and supervision
• Preferred:
  • 3+ years' experience in crisis intervention
  • 1+ years' experience with scheduling and supervision

Skills and Competencies:

• Knowledge of community organizations and administration.
• Clarity of expression in presenting both written and verbal material.
• Moderate degree of knowledge of program planning and development.
• Knowledge of and some experience in supervising methods.
• Ability to assume authority constructively.
• Demonstrated commitment to diversity, equity, and inclusion.

Minimum Requirements to Work Remotely:

• Remote workers must reside in the State of Wisconsin; work for 988 must only occur while in the State of Wisconsin.
• Remote workers must have a private, confidential workspace and have the ability to double-lock any confidential information kept at home and appropriately dispose of any confidential information stored at home (i.e. shredding)
• Remote workers must have the capacity to plug their computer/phone directly into their modem/router and provide a high-speed internet report verifying high-speed internet services.

Why Join Us?

Family Services offers a supportive and collaborative work environment where you can make a meaningful impact every day and help advance our mission to Protect, Heal, and Care. Apply today to join our team and make a difference in the lives of others!

Family Services offers a comprehensive benefits package designed to support employees' well-being, including medical, dental, vision, and supplemental benefit insurance, paid time off, vacation pay, paid holidays, retirement savings, and opportunities for professional development.

We also prioritize work-life harmony and offer a variety of perks to enhance employee experience.