Lids Sports Group brings sports, fashion, culture, and collegiate pride together through licensed products and memorable retail experiences. LidsU extends that expertise into campus and university retail, pairing enterprise retail capabilities with locally relevant assortments, service, and community engagement.
This position supports The COOP retail experience serving the Harvard and MIT communities, including students, faculty, staff, alumni, members, visitors, and fans. Team members are expected to respect The COOP’s heritage and brand while helping create a consistent, modern, and locally relevant experience across its Harvard and MIT stores.
Provide daily floor and operational leadership, with emphasis on transaction accuracy, cash office routines, inventory support, service, task execution, and Manager-on-Duty coverage. Specific focus areas may vary by store.
Open or close the store and act as Manager-on-Duty when assigned.
Direct work, support breaks and coverage, monitor service levels, and escalate concerns appropriately.
Coach associates on customer service, transactions, product knowledge, and store procedures.
Support cash office, deposits, tender reconciliation, invoices, merchandise payable processes, shipping, receiving, and records as assigned.
Help ensure accurate application of The COOP membership benefits and any Harvard-, MIT-, or store-specific tenders, discounts, and transaction requirements.
Support inventory counts, discrepancy research, loss prevention, safety, technology, and facilities routines.
Maintain a visible floor presence and help customers across product categories and services.
Support merchandising, replenishment, housekeeping, campus events, and peak-period execution.
Maintain working knowledge of all departments to provide flexible coverage.
2+ years of retail, operations, cash office, inventory, or customer service experience preferred.
Previous keyholder, lead, or supervisory experience preferred.
Strong accuracy, judgment, communication, and problem-solving skills.
Comfort handling multiple tender types and retail systems.
Flexible availability, including opening, closing, weekend, holiday, and peak-period shifts.
Ability to remain standing and move throughout the store for extended periods.
Ability to frequently communicate with customers, team members, and business partners.
Ability to operate point-of-sale, inventory, and other retail technology systems.
Ability to occasionally lift and move merchandise and supplies up to 50 pounds and use ladders safely.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance.
Need Accessibility Assistance?
Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.
Sitting at the cross roads of fan and fashion, Lids provides headwear and apparel across North America, Europe, and Australia.
Operating out of Indianapolis, IN, Lids retail stores and affiliated concepts offer officially licensed headwear from collegiate teams and major professional sports teams, as well as branded headwear and other specialty fashion categories in the latest styles and trends in over 1,200 locations.
------- Recruitment Fraud Alert -------
• Lids never requests a transfer of money for any purpose during or after the hiring process.
• The hiring process involves at least one interview (virtual or in-person). Lids will not request for or conduct an interview on any instant messaging applications.
• The Lids Recruitment team corresponds from email addresses with the domain “@lids.com”. However, there is also a possibility of scammers displaying the sent email domain address as “@lids.com” fraudulently. Nevertheless, receiving emails will be possible only with the legitimate “@lids.com” domain. In case any generic email ID ending with Gmail/Yahoo domain is copied while receiving a job offer or interview call, please be alert to the likelihood of a scammer.
• The Lids Recruitment team does not request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process.
If you are unsure about the source of job offer, please login to the Career section on the Lids website to verify the job offer or application. If you have been a victim of recruitment fraud, please contact law enforcement.
