Job Description

Clay County - Small Towns. Big Passions.

Pay:

$19.23 - $20.79

Communication Specialists provide a unique and vital telecommunications service to the citizens and visitors of Clay County. This position is responsible for receiving incoming emergency calls from the general public, alarm companies and other agencies and for dispatching and coordinating Clay County Public Safety responses ranging from routine to critical. This position requires overtime availability, at times on short notice, and emergency on-call to include activation status within the Emergency Operations Center during an emergency situation.

Base Ranges:

• Hire without Certifications: Base Pay - $24.2676/hr

• Hire with, or achieve, EMD or FI Telecom Florida 9-1-1 Public Safety Communicator: Base Pay - $24.5709/hr

• Hire with, or achieve, EMD and FI Telecom: Base Pay - $24.8743/hr

• Hire with CSI Operations Qualified: Base Pay - $25.0260/hr

• Hire with CSI Technician Level Qualified 0 to 1 year: Base Pay - $25.1776/hr

• Hire with CSI Technician Level Qualified 1 to 18 years: Pay Range - $25.4810 to $28.3625

• Hire with Communications Specialist I Technician Level Qualified, Communications Training Officer (CTO) and Communications Specialist II Qualified: Pay Range - $27.4323 to $30.3199

Incentives:

Hire with, or achieve EMD OR Telecomm - $630.86
Hire with, or achieve BOTH EMD & Telecomm - $1,261.936
EMT Certified Communication Specialist I & II - $40 per pay period (as long as certified)

This position requires overtime availability, at times on short notice, and emergency on-call to include activation status within the Emergency Operations Center during an emergency situation. The position operates on a 12-hour work schedule to include days, evenings, weekends and holidays.

Essential Duties & Responsibilities:

• Delivers the assurance of calm, effective and accurate assistance to emergency and non-emergency calls for service.

• Receives and processes requests for emergency and non-emergency response for police, fire and emergency medical services in a courteous and professional manner.

• Dispatches units to fire and emergency medical situations.

• Serves as the first point of contact for administrative functions of the Department, ensuring callers are treated with courtesy and respect and are forwarded to the proper Division.

• Keeps on-duty supervisor informed of all situations.

• Ensures confidentiality of information obtained within the scope of the position.

• Maintains all records, logs and documentation according to current policies and legal requirements of the Communications Division.

• Performs multiple tasks independently, while maintaining a high proficiency level utilizing radio systems, Computer Aided Dispatch (CAD) and E911 systems.

• Ensures compliance with all training requirements and meetings as directed by supervisor.

• Remains compliant with policies, procedures and memos.

• Reviews and remains familiar with the TDD, radio, computer and phone functions.

• Performs other duties as assigned.

Minimum Requirements:

• High School Diploma or GED equivalent.

• Associate’s Degree in Emergency Management or Communications (Preferred).

• One year of continuous work experience in a professional customer service call center.

• Previous experience in Emergency Communications (Preferred).

• Current American Heart Association CPR certification (or must obtain within six months of hire).

• Valid Florida driver’s license with clean driving record.

• Any combination of education and experience may be substituted, so long as it provides the desired skills, knowledge and abilities to perform the essential functions of the job.

Supplemental Information:

Regular attendance is an essential function of this position.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Read, write, speak and understand the English language fluently

• Be familiar with Clay County jurisdictional boundaries and surrounding counties and agencies

• Ability to multitask

• Ability to deal with the public, including upset individuals in an emergency situation, calmly and in a professional manner

• Ability to be an effective listener and to provide meaningful instruction

• Must attain licensure as a Florida 9-1-1 Public Safety Telecommunicator

• Must successfully complete 32-hour Emergency Medical Dispatch (EMD) course within first year of employment.

Employees may be required to perform duties, including the employee’s normal work function or other emergency support functions as deemed necessary by the County, as assigned before, during, and after hazardous weather or state of local emergency.

While requirements may be representative of minimum levels of knowledge, skills and abilities to perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

This job description in no way implies that these are the only duties to be performed. Employees occupying the position will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.

Must be able to remain in a stationary position 90% of the time.

The person in this position needs to be able to frequently move about indoors to access files, personnel, office machinery, etc.

Constantly operates a computer and other office productivity and communications equipment such as a copy machine, computer printer, phone, TDD and radio.

This position communicates constantly with the public, supervisors, and emergency services personnel, including during emergency situations and under extreme stress. Must be able to exchange information accurately and calmly.

Must be able to inspect, assess, perceive, analyze and evaluate verbal and written information and to utilize sound professional judgement in the deployment of resources.

Occasionally moves boxes and/or files weighing up to 10 pounds.

The worker is subject to indoor environmental conditions and risks exposure to dust.

Clay County is an Equal Opportunity Employer dedicated to fostering a diverse workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, genetic information, or age.

Clay County is committed to providing veterans with preference in employment opportunities in accordance with Florida State Law and Federal Regulations. As part of our dedication to supporting veterans, we ensure that qualified veterans are given preferential treatment in our hiring process, in accordance with Florida Statute 295.07

Eligible Veterans who believe they were discriminated against may file a complaint with the Florida Department of Veterans’ Affairswithin 60 days of receiving notice of non-selection.