Job Description
911 Diversion Coordinator (Central Region)
Department: Grants & Contracts
Employment Type: Full Time
Location: Jefferson City - 221 Metro Drive
Reporting To: Andrew Stein
Compensation: $25.54 - $26.81 / hour
911 Diversion Coordinator – Be the connection that helps turn crisis moments into pathways toward hope and stability.
This role will serve our central region:
- Osage
- Cole
- Miller
- Camden
- Laclede
This is a full-time, benefit eligible position. The schedule is Monday - Friday 8:00am-4:00pm.
As part of our Crisis Services team, the 911 Diversion Coordinator builds strong partnerships with regional PSAPs and supports dispatch professionals in routing behavioral-health-related calls to compassionate, clinically informed assistance. In this role, you’ll blend outreach, collaboration, and real-time crisis response to ensure callers are connected with the right level of care—supporting our mission to Inspire Hope. Promote Wellness. across the rural communities we serve.
This is a great opportunity for someone who excels at relationship-building, communicates with confidence and calm, and is energized by work that meaningfully impacts individuals, first responders, and community wellbeing.
Key Responsibilities
- Engage, educate, and support PSAPs on 911 Diversion program processes and partnership opportunities
- Build and maintain strong relationships with dispatch centers and law enforcement partners
- Provide training, technical assistance, and ongoing collaboration to dispatch staff
- Deliver person-centered, trauma-informed crisis intervention via phone
- Identify caller needs quickly and coordinate the most appropriate level of support (e.g., mobile outreach, intake, community resources)
- Complete Zero Suicide screenings and ensure timely follow-up with dispatch staff
- Partner with Crisis Line Clinicians and Mobile Crisis Response
- Conduct required follow-up calls with callers and community partners
- Attend scheduled meetings and supervision, maintain productivity, and complete accurate documentation
- Provide culturally responsive support and maintain knowledge of Compass Health services and referral resources
- Ensure strong communication with each caller’s multidisciplinary treatment team
- Remain flexible with scheduling and assist with additional responsibilities as needed
Education, Skills, Knowledge and Expertise
• Bachelor’s degree required
• Associate's degree accepted if a Bachelor’s degree can and will be obtained within two (2) years of hire
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS:
• Working knowledge of DSM-V required
• Minimum of two (2) years of related experience, either in behavioral health or dispatch center required
• A valid driver's license and agency established minimum automobile coverage required
You’ll be a great fit for this role if you:
- Thrive in collaborative, community-focused work and enjoy building partnerships
- Remain steady, empathetic, and solution-oriented when supporting people in crisis
- Communicate clearly with a wide range of partners, from dispatch professionals to clinical teams
- Can balance outreach, training, and clinical phone support with ease
- Are committed to culturally responsive, strengths-based services
- Appreciate the impact of connecting individuals with the right support at the right moment
