Posting number: CASE-21482
Department: Law Enforcement
Job classification: 911 Dispatcher
Posting type: Open
Categories: Law Enforcement, Dispatch
Join our team as a 911 Communications Officer and be the lifeline between help and those in need. As a crucial part of our emergency response system, you will receive and prioritize calls, dispatch appropriate services, and provide vital instructions to callers. We’re seeking individuals with strong communication skills, the ability to stay calm under pressure, and familiarity with emergency communications systems. If you’re ready to make a difference and contribute to community safety, apply now! Join us in being the voice of hope in times of crisis.
Essential Duties: These duties represent the typical duties and responsibilities assigned to this position but are not inclusive of all tasks performed.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Integrity/Honesty - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct, maintains confidentially, and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Accountability - Assumes responsibility for successfully accomplishing work objectives and delivering results; setting high standards of performance for self and others.
Quality Customer Service and Community Relations - Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Communicates/Interacts with members of the public and other key stakeholders in a way that elicits positive response and participation, which on occasion, may include interaction either one-on-one or with several stakeholders at one time to present information and/or represent the facility's interests.
Communications– delivers clear, effective communication and takes responsibility for understanding others
Written and Verbal Communication Skills - Recognizes or uses correct grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
Judgment and Decision Making - Accurately assesses situations, seeks new information if necessary, and applies all available information to reach sound conclusions/formulate effective response. Requires little guidance for responding to a wide range of complex situations with far-reaching and/or enduring consequences.
Stress Tolerance - Maintains effective performance when under pressure, confronted with opposition or criticism, and/or when the situation is dangerous. Ability to continue performance of duties in times of insufficient staff or resources, fluctuation or uncertainty of direction or role, and times of encountering disagreements or criticism when performing duties. Presentation and defense of position in a public forum, which at times entails facing opposition, may be required.
Interpersonal Relations - Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
Flexibility - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
Certificates, licenses, registrations: Training for certification will be provided during initial employment with Polk County, however, employee must:
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee must lift or move up to or more than 40 pounds. The employee must be able to work any hours assigned without restriction or limitation. The employee must be able to work continuously through peak call volume for as long as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to:
The Polk County Sheriff's Department and the Human Resources Department understands that your time is valuable and regardless of the outcome we appreciate the effort that you have invested in this process. We will update applicants directly electronically via the e-mail address listed on their application regarding the progress of their application, please do not contact our offices directly. The described procedure and outline are subject to modification but serves as a guide to provide the applicant general information relating to the hiring process.
After the job posting closes, the applicants will be invited via email to take a series of online pre-employment assessments to be completed within the specified timeframe. Any applicant who fails to complete the pre-employment assessments within the allotted timeframe will not be eligible to continue with the next steps of this recruitment process. Following the completion of the pre-employment assessments, applications will be rated using established criteria including the pre-employment assessment, experience, education, work history, etc. The most desirable applicants will proceed to the interview process. Applicants will be contacted via email throughout the recruitment regarding their status in this process.
A job shadow experience and panel interview will be scheduled with the top-rated applicants. The job shadow must be scheduled prior to the interview date and the top-rated candidates will be notified via email of the details to self-schedule this step along with the interview. The interviews are consistent with each applicant and fairly formal. The applicant's response to predetermined questions will be rated by the interview panel and by consensus placed into one of two categories: eligible for hire and not eligible for hire. It is anticipated that oral interviews will be at the Polk County Sheriff's Department located at the Polk County Justice Center.
The recruitment and selection process often takes several months to complete. Many times, the department must put the process on hold to tend to other business. Your patience is appreciated. We promise that should you be selected to join our department; you will not be disappointed. Polk County is a great place to live, work, and raise a family.
Polk County, organized in 1853, contains an incredible variety of natural beauty within its 956 square miles, including lakes and rivers, small towns, rolling hills, farms and forests. Located in northwest Wisconsin, the county seat is Balsam Lake. It has a diverse economy with a mix of agriculture, tourism, manufacturing, and services. Polk County Government provides a broad range of services through the efforts of over 500 employees organized into 23 departments and funded by a $53 million annual budget. To apply for employment with Polk County, please visit https://www.governmentjobs.com/careers/polkcowi. If you are seeking the official source of information about Polk County, please visit our website at https://www.co.polk.wi.us/.
