WESTLAKE WARRIOR | Late Stage Collections
Dallas, TX | On-site
As a 90-Day Collector, you’ll manage accounts that are over three payments past due and play a key role in reducing delinquency for Westlake Financial. This position requires persistence, attention to detail, and strong skip-tracing and negotiation skills to help customers bring their accounts current and locate collateral when necessary.
Contact customers with accounts more than 90 days past due to discuss payment options and resolve delinquencies.
Use skip-tracing techniques to locate customers who are difficult to reach and identify collateral locations.
Negotiate payment solutions tailored to each customer’s situation to help bring accounts current.
Achieve monthly goals while maintaining quality, compliance, and professionalism.
Collaborate with repossession agents to recover collateral when required.
Reduce delinquency rates in your assigned queue through consistent follow-up and strategic communication.
Handle a high volume of calls efficiently in a fast-paced, goal-oriented environment.
Strong skip-tracing knowledge and ability to locate customers or collateral effectively.
Excellent communication and negotiation skills with professional phone etiquette.
Flexible schedule – able to work overtime and weekends when needed.
Proven ability to multitask and stay organized in a fast-paced, high-volume environment.
Thorough understanding of state and federal collection laws, including the Fair Debt Collection Practices Act (FDCPA)
Proficient computer and typing skills with familiarity in Microsoft Excel, Outlook, and web-based applications.
Team-oriented mindset with a positive, dependable attitude.
3+ years of backend subprime collections experience required.
Auto collections experience required.
FULL TIME BENEFITS
ABOUT US
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.
Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Headquartered in Los Angeles, California, the Hankey Group comprises eight operating companies specializing primarily in the automotive, finance, technology, real estate, and insurance industries. Beginning in 1972, the Hankey family acquired a 100% interest in the Midway Ford dealership, and guided by the focused vision and unparalleled leadership of its principal, Mr. Don Hankey, the group has undergone a remarkable transformation over the past 50 years.
Our strong leadership has been paired with unrivaled execution. With over 5,000 employees, and approximately 2,000 residing in Southern California, the Hankey Group has evolved by promoting personal development, employee growth, and retention within the organization.
