Job Description

Requisition No: 884698

Agency: Commerce

Working Title: 884698 - EMPLOYMENT SECURITY REPRESENTATIVE I - 40041011

Pay Plan: Career Service

Position Number: 40041011

Salary: $34,760.00

Posting Closing Date: 10/14/2026

Total Compensation Estimator Tool

JOB TYPE: FULL TIME / Career Service

POSITION LOCATION: Milton, FL (relocation benefits are not available for this position)

Employment Security Representative I

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

The position is responsible for meeting customer satisfaction and placement goals. Staff is focused on placement services by using Employ Florida (EF), job boards, and community resources. The position is responsible for prioritizing work demands with a focus on customer satisfaction by ensuring quality job referrals that are made based on employer defined skill sets and requirements. The position also ensures that all services provided are adequately documented in the State database, alerts job seekers to customer satisfaction surveys, and inform job seekers of all CareerSource Escarosa services. All work is done to ensure CareerSource Escarosa goals are met and that customer satisfaction has been earned.

Receives immediate supervision from Jobs & Benefits Administrator -SES. Works as directed providing services with the goals of the Resource Specialist and focuses on customer satisfaction.

Manages job seeker expectations. Explain and emphasize “Customer Satisfaction” philosophy by having customer complete a CareerSource Escarosa survey.

Coordinates the provision of labor exchange services to eligible persons including intake and assessment, counseling, testing, job search assistance, referral and placement.

Assess the needs of customers to determine the eligibility of applicants and refer to services such as HOPE FL, Supplemental Nutritional Assistant Program (SNAP), Welfare Transition Program (WTP), Ticket to Work, Workforce Innovation and Opportunity Act (WIOA), Veteran Services, or other programs or resources that may be available.

Ensures full compliance with state, federal or local policy of entering staff assisted services codes and documentation recorded in Employee Florida (EF) are in full compliance with Florida Commerce & Career Source Florida guidelines.

Identifies and makes recommendations to the immediate supervisor regarding actions and services needed to maintain compliance with established regulations, directives, and procedures.

Conducts self-evaluation and participates in shared evaluations for the purpose of professional development. Upon request, assists in the acquisition of prosthetic and sensory aids and services needed to enhance the employability of eligible persons.

Ensures that customers use computers and equipment for their intended purpose and redirect customers who are using resources inappropriately.

Assist customers in completing their profiles, including building or uploading a resume in Employ Florida and adding relevant work history, education, etc. so that they can easily be matched to existing job orders based on their knowledge, training, skills, and abilities. Assist customers in completing or entering information in the CONNECT system for Re-Employment claims and the Access Florida site for benefits which include providing contact information for those who experience difficulties with the State of Florida system.

Administer tests and assessments, such as typing tests, skills assessments, Test of Adult Basic Education (TABE) assessment test, and others, as required or requested by employers.

Reviews resumes, make suggestions and assists with edits, as needed. Refers and facilitates scheduling of customers for workshops, classes, and career counselors.

Reaches out to new Employ Florida registrants and encourages them to take advantage of all of CareerSource Escarosa resources.

Handles customer concerns and difficult customers in a professional manner.

Maintains neat and orderly, professional work area(s).

Participate in all aspects of teamwork, and as a willing partner in not only the specific team, but in the organization. All team members are expected to have a working knowledge of the CareerSource services offered to customers and should be prepared to provide back-up coverage in other areas during peak periods, or when staffing shortages arise due to lunch hours, vacations, or illness. Internally monitors program functions through peer reviews.

Works throughout CareerSource Escarosa’s One-Stops as needed/scheduled.

Maintains strict rules of confidentiality.

Responds to and resolves Customer Complaints

• Follow the Standard Operating Procedure for Customer Complaint Resolution System.
• Update and Maintain the State Complaint Log.

Performs other related duties as required or assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective customer service.
• Knowledge and proficiency in using Microsoft applications.
• Knowledge of basic public relations principles.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to record, evaluate, and analyze data.
• Ability to utilize problem-solving techniques.
• Proficiency in internet applications.
• Ability to navigate and comprehend a variety of employment related websites.
• Ability to learn new technologies as they are introduced.
• Ability to work effectively as part of a team in a culturally diverse environment.
• Ability to work independently by planning, organizing, and coordinating work assignment.
• Ability to communicate effectively both verbally and in writing.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Must become certified as a Workforce Development Professional (Tier 1) within 60 days of appointment to this position.
• Travel within Santa Rosa and Escambia Counties is required, as well as occasional overnight travel to areas outside the two-county area.
• Obtain Florida Ready to work Soft Skill & Digital Skill Credentials
• Required to travel locally and must furnish own transportation.

Preferred:

• Education: High School Diploma or equivalent.
• Experience: At least 2 years' experience in counseling, human services, human resources, customer service, computer support or a related area is required.

Pay:

$34,760.00 annually.

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

As a facilitator for jobseeker success, provides outstanding customer service to job seekers to meet the workforce demands of the businesses throughout our community of Escambia and Santa Rosa Counties. Provides career counseling, support and assistance to customers utilizing CareerSource Escarosa resources.

The Difference You Will Make:

The work you do helps to promote a thriving economy within our community by connecting jobseekers to the employers who need skilled workers.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Milton is a historic city in the heart of Santa Rosa County, known as one of Florida’s oldest communities and a hub for both tradition and growth. The city continues to expand by attracting new development, businesses, and workforce opportunities. Located just northeast of Pensacola, Milton offers the charm of a small town with the convenience of nearby urban amenities.

Home to the Blackwater River and surrounded by natural beauty, Milton provides an inviting backdrop for both work and leisure. As part of the Florida Panhandle, it serves as a gateway to outdoor recreation, community events, and a strong network of local employers. Working here offers the chance to engage directly with a diverse population, support economic growth, and make a meaningful impact in the lives of job seekers and businesses alike.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

• State Group Insurance coverage options+

(health, life, dental, vision, and other supplemental option)

• Retirement plan options, including employer contributions (www.myfrs.com)
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program (Eligibility required)
• Flexible Spending Accounts
• Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.