Job Description

Requisition No: 881367

Agency: Commerce

Working Title: 881367 - OPS CUSTOMER SERVICE SPECIALIST - 40090084

Pay Plan: Temp

Position Number: 40090084

Salary: $15.00 part time

Posting Closing Date: 08/25/2026

Total Compensation Estimator Tool

JOB TYPE: FULL TIME / OPS

POSITION LOCATION: ChieflandFL

OPS Customer Service Specialist

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

• Monitors and coordinates the delivery of customer service.
• Inform candidates of available services in the office.
• Assists candidates to complete required Career Success activities.
• Engages in information exchange to ensure that job candidates are aware of and know how to access the full menu of CareerSource Citrus Levy Marion reemployment services.
• Critiques and reviews of job candidate's resumes as necessary.
• Utilizes knowledge of phone, email, and business etiquette to professionally handle all job candidate and business customer service-related issues and interactions.
• May schedule candidates for their 1st appointment with the Career Development Coach and/or screen for SBEs and schedule 1st DVOP appointments as applicable.
• Assists candidates in accessing and using LMI, copiers, fax machines, telephones, internet, job search resources, and other tools.
• Informs and refers candidates to appropriate resources including Workshops, Computer Lab services, Workforce Skills for the 21st Century, Online-Learning in EFM, Veteran Service, etc.
• Provides and documents a myriad of other Wagner Peyser candidate services in EF.
• Supports other online partner agencies online web application for DCF, UC, and other duties as assigned.
• Supports the Business Services Team as requested. Attends team meetings and coordinates activities with other staff.
• Provides administrative support including routine administrative duties, special projects, and data analysis projects.
• Participate in special events such as job fairs, onsite recruitment, business events as needed on and offsite.
• Maintains compliance with all personnel procedures.
• Performs other job functions as required
• These essential functions are not a complete statement of all duties required. Some marginal functions of the position that are not incidental to the performance of fundamental job duties may be excluded. All duties, responsibilities, and requirements are essential to the job.

Required Knowledge, Skills, and Abilities:

• Knowledge of Business Community is essential
• Interpersonal, public relations, computer data entry, communication both oral
• and written, telephone and customer service skills.
• Demonstrated ability to correctly interpret and efficiently implement all applicable CareerSource Citrus Levy Marion policies and procedures.
• Demonstrated ability to meet or exceed established performance goals and monitoring standards.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to perform multiple tasks and prioritize workload.
• Time management, oral and written communication and work organization
• skills.
• Proficiency in computer programs such as Employ Florida Marketplace, MS Word,
• Excel, Outlook, and other software programs.
• Skill in basic sales techniques.
• Familiarity with all business services.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Must complete Tier One Training and pass the Tier One Certificate Exam within six (6) months of being hired. Access to Tier One training modules will be provided upon start date.
• Duties and responsibilities of this position must be performed at the official worksite of the Department.
• Travel may be required.

Preferred

• Familiar with community agencies that provide services.
• Bilingual preferred but not required.
• Associate's degree.
• Two (2) years' experience in customer service, or an equivalent combination of education and work experience.

Pay:

$15.00 per hour, 29 hours per week.

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Customer Service Specialist position works primarily to provide direct customer service and support. A significant part of this position's job duties includes:

Assisting candidates in completing the Career Success Plan, including verifying activities that have been completed and scheduling appointments with the appropriate Career Development Coach. Assist candidates in accessing and utilizing EFM to complete job search functions. Staff will support candidates in completing a full EF work registration, assist with creation of virtual recruiters, resumes assistance, accessing LMI. Staff will also support candidates to create email accounts and support UC claimants with their application and/or claiming weeks. This position also supports Welcome Desk activities and tracking of candidate traffic through the KIOSK/VOS Greeter. While working with job candidates, CDTs will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. The CDT documents all referrals, services, and follow-up activities in EF in accordance with established Local Operating Procedures.

The Difference You Will Make:

While working with job candidates, staff will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. Providing services to individuals seeking to secure employment and become self-sufficient.

Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work

Chiefland is a city in Levy County, Florida, United States. The population was 2,316 at the 2020 census.

Chiefland is known for some of its popular attractions, which include Manatee Springs State Park. Chiefland Farmers Flea Market. Levy County Quilt Museum.

The Gulf Coast is just 40 miles away and there are plenty of freshwater lakes nearby.

Within a state having no state income tax for residents of Florida

Living in Chiefland offers residents a sparse suburban feel and most residents rent their homes. Residents of Chiefland tend to lean conservative. The public schools in Chiefland are above average.

Cities near Chiefland, Florida: Gainesville, FL. Ocala, FL. Lake City, FL

Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )

• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )
• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

* State Group Insurance coverage options+
( health, life, dental, vision, and other supplemental option)

* Ongoing comprehensive training provided

* Career Growth

* Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.