Job Description

Requisition No: 875986

Agency: Commerce

Working Title: 875986 - OPS GOVERNMENT OPERATIONS CONSULTANT II - 40090083

Pay Plan: Temp

Position Number: 40090083

Salary: $20-$26/hr

Posting Closing Date: 05/29/2026

Total Compensation Estimator Tool

JOB TYPE: FULL TIME / OPS

POSITION LOCATION: Tallahassee,FL(relocation benefits are not available for this position)

OPS Government Consultant II
This position will be used for multiple vacancies.

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

1. Independent Duties (Routine Handling & Process Support)

• Initial Complaint Intake: Receive complaints in person, by phone, or email, and explain the ES Complaint System to complainants.
• Document Processing: Assist complainants in completing the ETA Form 8429 (Complaint/Referral Form) and ensure it is signed, or document complaints received via telephone, as required by 20 CFR 658.411(a)
• Log Management: Enter complaints and apparent violations into the central complaint log, ensuring all required data points are captured according to 20 CFR 658.410(c).
• Referral Action: Immediately refer non-ES-related complaints to appropriate enforcement agencies (e.g., Wage and Hour Division, OSHA) and provide documentation to the complainant, in accordance with 20 CFR 658.411(b).
• Information Distribution: Post and distribute information on the employment service complaint system to MSFWs and other applicants, including basic rights regarding employment terms, per 20 CFR 653.102 and 20 CFR 658.410.
• Data Validation: Participate in on-site reviews of local offices to validate compliance with complaint system requirements.

2. Assisting Duties (Requires Supervision/Collaboration with Lead Specialist)

• Investigation Assistance: Aid the lead specialist in investigating complaints, including conducting follow-up phone calls, gathering documents from employers, and contacting witnesses, especially within the 20-day timeframe for resolution.
• Drafting Responses: Prepare initial drafts of correspondence, findings, and resolutions for review by the lead specialist and agency management.
• Policy Analysis Support: Assist in reviewing federal 20 CFR 658 and state regulations to identify gaps in existing local policies and provide recommendations to the lead.
• Training Development: Assist in drafting training materials, checklists, and technical assistance guides on the complaint process for AJC partner staff.
• Quality Assurance (QA) Reporting: Compile data for reports, identify potential corrective actions for review by the lead, and assist in monitoring complaint timelines to prevent backlogs.

Required Knowledge, Skills, and Abilities:

• Must be bilingual in Spanish and English or Haitian Creole and English.
• Ability to interpret and apply complex state and federal regulations to complaint situations.
• Strong communication skills.
• Ability to maintain strict confidentiality of complainant identities, as mandated by 20 CFR 658.411.
• Experience conducting basic fact-finding, intake interviews, or case documentation.
• Experience using state database software to log, track, and manage sensitive case files or customer records.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Bachelor’s degree in Human Resources, Public Policy, Social Science, or related field (experience may be substituted for education).

Minimum:

• Prefer 1 to 2 years of professional, job-related experience.
• Prefer experience in workforce development, paralegal services, human services, public administration, or regulatory compliance/investigations.
• Prefer previous experience working with Spanish or Haitian Creole speakers
• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required.

Pay:

$20.00 - $26.00/hour

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Assistant Complaint System Specialist assists in the administration of the Wagner-Peyser complaint system, ensuring that all complaints alleging violations of ES regulations or employment-related laws are processed according to federal and state standards. The assistant aids in investigating, documenting, and tracking complaints, with a focus on assisting Migrant and Seasonal Farmworkers (MSFWs) and promoting compliance.

The Difference You Will Make:

Operating within Florida’s State Workforce Agency, FloridaCommerce this role serves as a regulatory resource. The U.S. Department of Labor (DOL) mandates a functional Employment Service Complaint System under 20 CFR Part 658 Subpart E.

The incumbent serves as an accessible point of contact for workers facing unlawful workplace practices [20 CFR 658.410]. By directly executing the intake of ETA Form 8429, they ensure that citizen and non-citizen complaints regarding wage theft, unsafe working conditions, or employer discrimination are officially captured [20 CFR 658.411(a)]. This direct intervention halts workplace exploitation and recovers owed wages.

By maintaining the integrity of the state's central complaint log, the incumbent prevents systemic employer violations from going unnoticed [20 CFR 658.410(c)]. This monitoring fosters a fair, competitive labor market. Florida citizens benefit from safer workplaces, higher compliance standards among local businesses, and access to public employment services.

By handling initial data validation and processing apparent violations, the incumbent catches compliance issues early [20 CFR 658.410]. This proactive oversight resolves operational vulnerabilities before they escalate into federal audits or costly litigations.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses.Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )
• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

* State Group Insurance coverage options+
( health, life, dental, vision, and other supplemental option)

* Ongoing comprehensive training provided

* Career Growth

* Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.