Job Description

Requisition No: 870069

Agency: Commerce

Working Title: 870069 - OPS CUSTOMER SERVICE SPECIALIST - 40099385 1

Pay Plan: Temp

Position Number: 40099385

Salary: $17.00 per hour

Posting Closing Date: 02/25/2026

Total Compensation Estimator Tool

JOB TYPE: PART TIME / OPS

POSITION LOCATION: Ocala, FL(relocation benefits are not available for this position)

Customer Service Specialist
OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

• Monitors and coordinates the delivery of customer service.
• Informs candidates of available services in the office.
• Assists candidates to complete required Career Success activities.
• Engages in information exchange to ensure that job candidates are aware of and know how to access the full menu of CareerSource Citrus Levy Marion reemployment services.
• Critiques and reviews job candidate's resumes as necessary.
• Utilizes knowledge of phone, email, and business etiquette to professionally handle all job candidate and business customer service related issues and interactions.
• May schedule candidates for their 1st appointment with the Career Development Coach and/or screen for SBEs and schedule 1st DVOP appointments as applicable.
• Assists candidates in accessing and using LMI, copiers, fax machines, telephones, internet, job search resources, and other tools.
• Informs and refers candidates to appropriate resources including: Workshops, Computer Lab services, Workforce Skills for the 21st Century, Online-Learning in EFM, Veteran Service, etc.
• Provides and documents a myriad of other Wagner Peyser candidate services in EF.
• Supports other online partner agencies online web application for DCF, UC, and other duties as assigned.
• Supports the Business Services Team as requested. Attends team meetings and coordinates activities with other staff.
• Provides administrative support including routine administrative duties, special projects, and data analysis projects.
• Participates in special events such as job fairs, onsite recruitment, business events as needed on and offsite.
• Maintains compliance with all personnel procedures.
• Performs other job functions as required
• These essential functions are not a complete statement of all duties required. Some marginal functions of the position that are not incidental to the performance of fundamental job duties may be excluded. All duties, responsibilities, and requirements are essential to the job.
  
  

Required Knowledge, Skills, and Abilities:

• Knowledge of Business Community is essential
• Interpersonal, public relations, computer data entry, communication both oral and written, telephone and customer service skills.
• Demonstrated ability to correctly interpret and efficiently implement all applicable CareerSource Citrus Levy Marion policies and procedures.
• Demonstrated ability to meet or exceed established performance goals and monitoring standards.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to perform multiple tasks and prioritize workload.
• Time management, oral and written communication and work organization skills.
• Proficiency in computer programs such as Employ Florida Marketplace, MS Word, Excel, Outlook, and other software programs.
• Skill in basic sales techniques.
• Familiarity with all business services

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Must complete Tier One Training and pass the Tier One Certificate Exam within six (6) months of being hired. Access to Tier One training modules will be provided upon start date.
• Employer will conduct a drug screen, background and reference check.
• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required.

Preferred

• Familiar with community agencies that provide services.
• Bilingual preferred but not required.
• Associate's degree.
• Two (2) years' experience in customer service, or an equivalent combination of education and work experience.

Pay:

$17.00 per hour, 28 hours per week.

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Customer Service Specialist position works primarily to provide direct customer service and support. A significant part of this position's job duties includes assisting candidates in completing the Career Success Plan, including verifying activities that have been completed and scheduling appointments with the appropriate Career Development Coach. Will assist candidates in accessing and utilizing EFM to complete job search functions. Staff will support candidates in completing a full EF work registration, assist with creation of virtual recruiters, resumes assistance, accessing LMI. Staff will also support candidates to create email accounts and support UC claimants with their application and/or claiming weeks. This position also supports Welcome Desk activities and tracking of candidate traffic through the KIOSK/VOS Greeter. While working with job candidates, CDTs will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. The CDT documents all referrals, services, and follow-up activities in EF in accordance with established Local Operating Procedures.

The Difference You Will Make:

While working with job candidates, staff will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. Providing services to individuals seeking to secure employment and become self-sufficient.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Training is made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Ocala is a growing city in north central Florida, located in Marion County, and also known as the World’s Horse Capital. Here, you'll find horses, loads of outdoor fun, and the Appleton Museum of art. Among the beautiful rolling hills, parks. and freshwater streams you'll find plenty of adventures waiting to be had!

• Numerous equestrian venues including the Ocala Equestrian Complex which hosts major competitions.
• Horse riding trails are in the area.
• Silver Springs is a nature theme park located nearby and features one of the biggest artesian springs in the world.
• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )
• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

* State Group Insurance coverage options+
( health, life, dental, vision, and other supplemental option)

* Ongoing comprehensive training provided

* Career Growth

* Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.