Job Description

Production Manager

The 81Eighty Production Manager oversees the end-to-end production coordination process for branded
merchandise and promotional products. This role leads a team of Production Coordinators and
Associates, ensuring orders are executed accurately, on time, and within budget. The Production
Manager plays a critical role in vendor management, invoicing accuracy, and cross-functional
collaboration with Warehouse and Accounting
teams to support seamless delivery of client orders.

Key Responsibilities:
Team Leadership & Development
• Manage, mentor, and support a team of Production Coordinators handling promotional product
orders
• Act as the primary escalation point for order-related questions, vendor issues, and production
challenges
• Lead onboarding and training of new team members on systems, processes, and industry best
practices (e.g., sourcing, decoration methods, timelines)
• Conduct bi-weekly one-on-one meetings to support performance, development, and goal
setting
• Foster a fast-paced, solutions-oriented team culture focused on accuracy and client
satisfaction

Production & Order Management
• Oversee the full lifecycle of promotional product orders—from purchase order placement through
production, shipment, and delivery
• Ensure Production Coordinators are effectively managing timelines, proofs, vendor communication,
and order status updates
• Monitor order progress to proactively identify and resolve delays, quality issues, or vendor
constraints
• Implement and improve processes to enhance efficiency, scalability, and service levels
• Manage reporting related to production volume, order status, inventory and attributing

Vendor & Invoicing Management
• Support building vendor relationships through strong communication, reliability, and quality
standards
• Monitor the invoicing lifecycle, ensuring all vendor invoices are received, reviewed, and
processed in a timely manner
• Review and approve invoice coding for accuracy across products, freight, decoration, and
additional charges (e.g., rush fees, setup fees)
• Partner closely with Accounting to resolve discrepancies, track accruals, and ensure financial
accuracy
• Ensure adherence to pricing, margin, and billing guidelines

Cross-Functional Collaboration
• Maintain strong working relationships with Warehouse teams to ensure accurate receiving,
inventory handling, kitting, and fulfillment of promotional products
• Collaborate with Accounting on invoicing, reconciliation, and financial reporting
• Partner with Sales/Account teams as needed to support client deliverables, timelines, and issue
resolution
• Serve as a key liaison to ensure alignment across all stages of the order lifecycle

Qualifications:
• Bachelor’s degree in Business, Supply Chain, or related field (or equivalent
experience)
• 3–5+ years of experience in promotional products, branded merchandise, or a related
production/operations environment
• Previous experience managing or mentoring a team preferred
• Strong understanding of promotional product workflows, including sourcing, decoration methods
(screen print, embroidery, etc.), and vendor management
• Excellent organizational, communication, and problem-solving skills
• Proficiency in ERP/order management systems and Microsoft Excel

Key Competencies:
• Knowledge of promotional product production processes
• Vendor negotiation and relationship management
• Attention to detail and financial accuracy
• Ability to manage high-volume, deadline-driven work
• Leadership and team development
• Cross-functional collaboration

The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.