Job Description

Positively promotes the brand

• Represents the brand to the highest standard in their personal styling, grooming standards, demeanour and overall appearance

• Confident in conveying to customers their knowledge of brand history, design process and our global omni channel business

•Conducts themselves in line with company values

Adapts well to change

• Takes pride in the store in maintaining all aspects of silent-service, brand standards and store cleanliness

Inquisitive and keeps up to date with company news

Provides an elevated customer experience

Delivers a personalised service experience using the Reiss Experience CIC philosophy, across all customer interactions and touch points

Prioritises the customer making sure that they always feel appreciated and valued

Demonstrates they are an expert by inspiring and advising customers with all available products and services

• Builds and nurtures customer relationships, creating a loyal customer base Shares in depth knowledge of product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers

Meets targets and delivers expected results

is aware of the store and their own individual targets and Pfs Delivers personal sales targets and KPis

Uses all tools and services available to achieve personal targets

• Understand how the store and business makes and (loses) money

• Understands what is required of them in their role and how they impact their

OUSINESS

Maintains a safe and

operationally eficientstone environment

• Adheres to all company policies and procedures

• Follows Has procedures including how to minimise, resolve or report any potentia

Completes all stock in and out processes accurately and to required deadlines

Protects the store from any potential of loss i.e. stock, financial or data

•nows now to process all online order deadlines

Follows all operational and cash handling procedures correctly

• Works with a sense of urgency, effectively balancing multiple requests and tasks and

meets deadlines

Contributes toa high performing team

Communicate effectively with other team members

Takes responsibility for their own development and completes required training

Responds positively to feedback, seeing it as an opportunity to grow Understands how their behaviour can impact the team Supports other team members succeed

Contributes to a positive store environment is reliable, completing all task and requests as required

Understands when to escalate an issue or difficult situation to Management

Contributes to a diverse and inclusive environmen'