Job Description

Multi Skilled Plumber Technician

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.

We Believe in Growing Good Things

Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.

What we’re looking for

We’re looking for passionate team players to bring joy to our customers every day. As an experienced Multi Skilled Plumber Technician you’ll report to the Technician Team Leader, and you will be part of a high performing group of multi skilled Techs responsible for providing general fabric maintenance to our shops in the Pret estate to ensure our shops remain well loved and compliant.

Key responsibilities

• You will use you experience and knowledge to complete various jobs within agreed SLA’s, being aware of causing minimal disruption to the operation of the shops.
• Unblocking toilets and sinks.
• Replacing taps, toilet seats and toilet flush systems.
• Boiler repairs.
• General plumbing installations and repairs.
• Grease Trap and Pump repairs.
• Minor fabric repairs and painting.
• Damaged plaster, brick slips and minor wall repairs.
• Iron mongering doors/locks/handles etc.
• Minor tiling and grouting repairs.
• Trim and beading repairs.
• Re-fixing skirting boards.
• Replacing ceiling tiles and grids.
• Re-sealing silicone seals sinks/toilets.
• Chair, table and bench repairing.
• Maintaining lighting and replacing lamps and fittings.
• Any other reasonable requests for building fabric maintenance repairs made by the facilities team.
• Maintain a clean and organised work area, including waste disposal, ensuring tools and materials are stored properly.
• Comfortable working at height and using a range of tools and equipment.
• Basic computer skills (able to use a hand-held device for reporting).
• Communicate effectively with our shop teams and colleagues regarding project progress and any issues that arise.
• This role is a permanent role that will cover all Pret shops within the estate so nationwide travel may be necessary from time to time.
• You will work on a rota system with the hours of work covering between 7am – 7pm Monday to Friday and 8am – 4:30pm Saturday and Sunday although flexibility is required.

Experience and Skills required

• The ideal candidate will have a strong background and at least 2 years’ plumbing and maintenance experience in a similar environment
• Relevant trade qualification preferred (e.g. NVQ, City & Guilds)
• Experience in knowing when and how to escalate highly sensitive reactive maintenance issues.
• Fast to respond and concise.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent problem-solving skills and a positive ‘can-do’ attitude.
• Good verbal and written communication skills.
• Ability to communicate with all people at all levels.

About you

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for food and exceptional customer service.
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.

We offer

• Competitive salary range and 10% bonus potential
• Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).

A few more perks

• You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
• Free private medical cover, with the option to add family or partner at an additional cost
• 4% of your pension contribution matched by Pret, rises to 5% after 5 years
• Life assurance at 3x annual salary
• Loyalty award for 5, 10, 15, 20 years’ service
• Flexible Benefits Platform packed with lifestyle discounts
• Season ticket loans
• Healthcare cash plan
• Financial wellbeing provisions
• Free mortgage services
• Sabbatical after 3 years
• Opportunities to support our charity, The Pret Foundation

We also offer

• Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
• Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
• Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
• Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing