Job Description

The Quality Manager is responsible for overseeing product quality across manufacturing and field operations. This role monitors in-process and pre-shipment quality, manages field-reported concerns, and drives root cause analysis and corrective actions related to product and service issues. The Quality Manager serves as a key point of coordination for quality communication, reporting, and continuous improvement initiatives.

Key Responsibilities

Manufacturing Quality Oversight

• Monitor and evaluate product quality throughout manufacturing and prior to shipment
• Ensure compliance with company quality standards and specifications
• Partner with production teams to identify defects and implement corrective actions

Field Quality Management

• Serve as the primary point of contact for field-reported quality concerns
• Investigate issues, perform root cause analysis, and coordinate resolutions
• Communicate corrective actions and timelines to internal stakeholders

Shipping & Service Issue Resolution

• Monitor service-related issues including short shipments, mis-shipments, and damaged goods
• Conduct root cause analysis related to picking, packing, labeling, and loading processes
• Partner with warehouse and logistics teams to implement corrective and preventive actions
• Track trends and support efforts to reduce recurring issues

Reporting & Data Analysis

• Collect, analyze, and interpret quality and shipping data
• Maintain reporting dashboards and performance summaries
• Provide actionable insights and recommendations to leadership

Continuous Improvement

• Lead corrective and preventive action (CAPA) initiatives
• Identify trends and implement process improvements
• Support the development and maintenance of quality standards and procedures

Core Competencies

• Root Cause Analysis
• Process Improvement
• Cross-Functional Collaboration
• Attention to Detail
• Data Analysis & Reporting
• Problem Solving & Decision Making

Requirements

Qualifications

• 3–5+ years of experience in a quality, manufacturing, or operations-related role preferred
• Manufacturing experience preferred but not required
• Strong experience with root cause analysis and problem-solving methodologies
• Familiarity with shipping and logistics processes preferred
• Strong analytical, organizational, and communication skills
• Proficiency in Microsoft Excel and ERP systems
• Continuous improvement experience preferred