Job Description

Requisition No: 884360

Agency: Agency for Health Care Administration

Working Title: 68058976 - GOVERNMENT OPERATIONS CONSULTANT III 1

Pay Plan: Career Service

Position Number: 68058976

Salary: $1,945.56 - $2,529.23 Biweekly

Posting Closing Date: 09/30/2026

Total Compensation Estimator Tool

Agency Overview:

The Agency for Health Care Administration (AHCA) is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of the Agency Secretary, AHCA is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

The Medicaid program provides low-income families and individuals with access to health care.

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals and families across the state, AHCA invites you to apply to become an essential member of our team.

As one of Florida’s leading state agencies, AHCA’s diverse workforce community of more than 1,400 employees is proud of its efforts to serve the people of Florida.

Agency Objectives:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

Position Overview:

This is an exciting opportunity to help shape the quality of health care in Florida.

We are seeking to hire Government Operations Consultant III who desires to work to enhance the delivery of health care services through the Florida Medicaid Program.

This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment.

This position is located in the Bureau of Medicaid Policy.

Medicaid Policy is responsible for the development, coordination, and implementation of Florida Medicaid program policies, including: all Medicaid federal authorities (e.g. the Florida State Plan, 1115 waivers and home and community based waivers), administrative rules, coverage policies, managed care plan contracts, bill analyses, drug utilization review boards, preferred drug lists, supplemental rebate contracts, and KidCare/Title 21.

This position is responsible for assisting with the research, coordination, implementation, and evaluation of behavioral health transformation initiatives under the Florida Medicaid program and related Agency programs.

The incumbent supports program operations, policy implementation activities, and stakeholder coordination to improve the delivery of behavioral health services in accordance with Agency priorities and applicable federal and state requirements.

Behavioral Health Program Support

The incumbent shall:

• Assist with implementation of behavioral health redesign and transformation initiatives.
• Support program activities designed to improve access, coordination, quality, and efficiency of behavioral health services.
• Assist with development and maintenance of program procedures and operational processes.
• Monitor program activities and identify operational issues.
• Assist with tracking transformation activities and implementation timelines.
• Assist with development of work plans and project documentation.
• Support coordination of behavioral health initiatives across Agency units.
• Assist with development of materials supporting behavioral health initiatives.

Policy and Operational Support

The incumbent shall:

• Assist with development and maintenance of behavioral health policies and procedures.
• Assist with drafting guidance documents, program communications, and technical assistance materials.
• Support implementation of new policies and program requirements.
• Assist with tracking policy development activities.
• Assist with reviewing program documents for consistency with Agency policies and applicable laws and regulations.

Research and Data Support

The incumbent shall:

• Conduct research related to behavioral health programs and service delivery models.
• Assist with collection and organization of program data.
• Assist with preparation of reports and summaries.
• Assist with analysis of program information to identify trends and issues.
• Conduct fact-finding activities related to program operations.
• Organize information into logical formats for reporting purposes.

Program Coordination

The incumbent shall:

• Assist with coordination of meetings and workgroups related to behavioral health initiatives.
• Prepare meeting materials and summaries.
• Assist with stakeholder communications.
• Provide technical assistance to staff and stakeholders regarding behavioral health program requirements.
• Maintain program documentation and records.
• Assist with responding to requests for program information.

Communication

The incumbent shall:

• Prepare written materials including reports, correspondence, and program summaries.
• Assist with development of presentations and briefing materials.
• Communicate program information clearly and accurately.
• Establish and maintain effective working relationships with internal and external stakeholders.

Examples of Work Performed

Examples of work performed include, but are not limited to:

• Assisting with implementation of behavioral health transformation initiatives.
• Conducting research on behavioral health programs and policies.
• Preparing program summaries and reports.
• Assisting with development of program guidance materials.
• Supporting behavioral health workgroups and meetings.
• Tracking project activities and timelines.
• Assisting with analysis of program data.
• Supporting preparation of legislative or executive briefing materials.
• Maintaining program documentation.
• Assisting with stakeholder coordination.

Other Duties

Perform other duties as required.

This position is not a remote or telework position.

Benefits of working for the State of Florida:

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:

• Health insurance (i.e., individual and family coverage) to eligible employees
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance
• Dental, vision and supplemental insurance
• State of Florida retirement options, including employer contributions
• Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
• Ability to earn up to 104 hours of sick leave annually
• Nine paid holidays and 1 personal holiday each year
• Opportunities for career advancement
• Tuition waivers (accepted by major Florida Colleges/universities)
• Student loan forgiveness opportunities (eligibility required)
• Training opportunities
• Flexible Spending Accounts
• Shared Savings Program for select medical services
• Lower copays for prescription drugs
• Health and Wellness discounts

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/

For more information about the Bureau of Medicaid Policy, please visit our website at http://ahca.myflorida.com/Medicaid/index.shtml.

Join us at the Agency for Health Care Administration in fulfilling our mission to provide “Better Health Care for all Floridians.”

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of basic management principles and practices.
• Knowledge of behavioral health programs or health care delivery systems.
• Knowledge of methods of data collection and analysis.
• Knowledge of program coordination and operational support activities.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to collect, organize, and analyze information.
• Ability to organize data into logical formats for reports and documents.
• Ability to conduct fact-finding research.
• Ability to assist with development of policies and procedures.
• Ability to plan, organize, and coordinate work assignments.
• Ability to manage multiple assignments and meet deadlines.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to provide technical assistance and program support.
• Ability to identify operational issues and recommend solutions.
• Ability to work independently and as part of a team.
• Ability to prioritize work assignments.
• Ability to solve problems and make decisions.
• Ability to travel with or without accommodations.

MINIMUM QUALIFICATIONS REQUIREMENTS

Two years of professional experience in health policy, behavioral health programs, Medicaid programs, public health programs, or health care program administration.

Two years of professional experience conducting research, analysis, or program evaluation related to health care, behavioral health, or public programs.

Two years of experience preparing technical or professional written materials, such as policy documents, reports, analyses, or program guidance.

College education from an accredited institution can substitute on a year for year basis for the required experience.

NOTE: The selection process may include a writing sample.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: KIMBERLY QUINN 850-412-4277

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.