Job Description

A Malaysia-based dessert and beverage franchise established in 2005, known for its wide variety of Halal-certified drinks tailored to local tastes. Operating over 300 outlets nationwide, it focuses on affordability, quality, and strong youth appeal. The business leverages a franchise model and embraces digital tools like mobile ordering and loyalty programs to enhance customer experience and growth.

Job Descriptions:

• Oversee the full HR spectrum, including recruitment, onboarding, payroll, leave, and
  statutory compliance (EPF, SOCSO, EIS, LHDN).
• Manage compensation and benefits programs, performance appraisal cycles,
  employee engagement activities, staff insurance and claims.
• Design and manage employee incentive structures to support performance and
  retention
• Lead talent acquisition strategies to meet operational needs across outlets and HQ.
• Drive training and development initiatives to build workforce capability.
• Handle employee relations, grievance resolution, and disciplinary processes.
• Develop and enforce HR policies, SOPs, and the employee handbook.
• Ensure HR operations comply with labour laws and regulatory requirements.

Job requirements:

• Bachelors Degree in Human Resources, Business Administration, or related field.
• Minimum 8-10 years of HR experience, with at least 3 years in a managerial role.
• Experience in F&B, retail, or fast-paced industries is an advantage.
• Strong knowledge of Malaysian labour laws, HR practices, and payroll systems.
• Proven experience in designing and administering incentive structures.
• Excellent communication, presentation, leadership, and problem-solving skills.
• Hands-on, proactive, and able to work independently with minimal supervision.
• Proficient in MS Excel, PowerPoint and HRMS platforms.