Job Description

The company  operates in the food & beverage industry, specializing in specialty coffee, café operations, and gourmet beverages It manages café outlets, coffee roasting, and educational programs, focusing on high-quality products and premium customer experiences.

The HR Executive will be responsible for end-to-end recruitment, employee relations, and training coordination across JWC Group, including office and retail operations. This role requires strong coordination skills, people management capability, and understanding of multi-outlet F&B operations.

s:

1. Recruitment & Talent Acquisition (Group Level)

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  Lead full-cycle recruitment for all Group entities, including:
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    Office Staff: Accounts, Admin, HR, Marketing, etc.
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    Cafe Staff: Outlet Managers, Supervisors, Baristas, Service Crew
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    Kitchen Staff: Cooks, Kitchen Assistants
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    Pastry & Bakery Team: Bakers, Pastry Chefs, Assistants
  • 
    Academy Team: Sales & Marketing personnel
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  Coordinate manpower planning with HODs to identify staffing needs
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  Source candidates through job portals, social media, referrals, and headhunters
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  Screen resumes, conduct initial interviews, and coordinate second interviews with HODs
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  Prepare offer letters, employment contracts, and onboarding documents
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  Organize induction and onboarding sessions for new hires

2. Employee Relations & HR Operations

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  Handle day-to-day HR matters, staff enquiries, and personnel issues
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  Manage employee disciplinary actions and counseling sessions
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  Support performance appraisal coordination and probation reviews
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  Maintain accurate employee records, including leave, attendance, and confirmations
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  Ensure compliance with Employment Act and company policies
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  Support staff engagement initiatives and conflict resolution

3. Training & Development

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  Coordinate internal and external training programs
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  Maintain training records and employee development matrix
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  Collaborate with HODs to identify training needs
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  Organize onboarding and certification training for new hires and existing staff
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  Track staff certifications relevant to F&B and retail operations

Requirements:

• Diploma/Degree in Human Resource Management or related field
• 
  Minimum 2–3 years HR experience (preferably in F&B / retail multi-outlet environment)
• 
  Strong recruitment experience (mass hiring + executive level)
• 
  Good knowledge of Employment Act
• 
  Organized, detail-oriented and able to handle multiple outlets
• Strong interpersonal and communication skills