Job Description

• Prepare and conduct business process analysis for customer companies.
• Document business requirements, gatherings, issues, and updated business process flows.
• Provide mapping of requirements with software solutions and recommend software developments and implementations.
• Coordinate and collaborate on workflow processes, designing, programming, and testing.
• Perform system testing on customization developed by the technical team against documented customer requests.
• Research and test new systems, newer versions, and additional functionalities.
• Prepare training materials and conduct system training for customers.
• Provide support to existing customers via phone, email, fax, and remote desktop.
• Provide parallel and live run project support.
• Support clients and end-users on-site with system installation and configuration.
• Analyze the performance of programs and take corrective action based on user feedback and supervisor approval.
• Document results from software research tools and applications.
• Prepare project finalization documentation.
• Manage customer relationships and ensure high satisfaction levels.
• Maintain confidentiality regarding processed, stored, or accessed information.
• Demonstrate a strong sense of urgency in meeting project timelines.
• Perform additional duties as assigned

Job Requirements

• Bachelor's degree in Business, Information Technology, or a related field.
• Proven experience as a Functional Consultant or similar role, preferably in ERP systems like Microsoft Dynamics NAV.
• Hands-on experience in business process analysis, system implementation, and customization testing.
• Strong experience in project lifecycle management, from requirements gathering to post-live support.
• Proficient in analyzing, documenting, and mapping business processes.
• Excellent verbal and written communication skills for effective training, documentation, and customer engagement.
• Ability to collaborate across departments, ensuring smooth workflow and issue resolution.
• Strong project management skills with the ability to meet deadlines and prioritize tasks.
• Technical proficiency in system installation, configuration, and research on new software functionalities.
• Customer-focused with excellent relationship management skills.
• Highly motivated with a sense of urgency to achieve project timelines.
• Detail-oriented and maintains a high level of confidentiality.