Malayan Flour Mills Berhad

6242 - Helpdesk Consultant (Customer Support)

Malayan Flour Mills Berhad  •  Johor Bahru, MY (Onsite)  •  2 months ago
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Job Description

Job Title: Helpdesk Consultant (Customer Support)

Location: Johor Bahru


A leading IT solutions provider that delivers comprehensive services to clients in various industries. The company focuses on offering managed IT support, consulting, and customer service, ensuring smooth operations for their clients.

Job Responsibilities:

  • Act as the first point of contact for customers needing technical assistance, providing support via phone, email, or a ticketing system.
  • Troubleshoot hardware, software, and network-related issues, working to resolve problems promptly.
  • Escalate complex technical issues to senior support teams when necessary to ensure timely resolution.
  • Document customer interactions, troubleshooting steps, and outcomes in the company's helpdesk system.
  • Offer guidance to clients on best practices, software usage, and preventive maintenance.
  • Work closely with internal teams to ensure that customer issues are handled efficiently and feedback is shared for continuous improvement.

Requirements:

  • Diploma or degree in Business/Finance/Mass communication
  • 1-3 years of experience in a helpdesk or technical support role.
  • Welcome fresh graduate
  • Strong troubleshooting and problem-solving skills.
  • Familiarity with helpdesk software and remote support tools is a plus.
  • Excellent communication skills for interacting with clients.
Malayan Flour Mills Berhad

About Malayan Flour Mills Berhad

Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.

MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.

With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.

Building the workforce of the future…Today. We invite you to be part of our team!

Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.

Industry
Food & Beverage
Company Size
201-500 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1961
Website
com.my
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