Job Description

About the Role

We’re hiring an experienced Amazon Operations Manager to lead end-to-end operational execution across U.S. and international Amazon marketplaces during a high-growth phase.

This is a strategic, hands-on role responsible for ensuring inventory availability, logistics efficiency, reimbursement recovery, and operational issue resolution across a global, omnichannel business. You’ll work cross-functionally with supply chain, finance, marketing, and product teams to audit, troubleshoot, and optimize product-level operations.

This role requires deep expertise in Amazon Seller Central (3P) and strong operational ownership across multiple regions.

Areas of Accountability

Inventory & Supply Chain Operations

• Create, manage, and optimize FBA and FBM shipment plans across global marketplaces
• Partner with planning teams to forecast inventory needs and prevent stockouts or excess inventory
• Monitor sell-through rates, weeks of cover, and inbound performance metrics
• Manage aged, excess, stranded, and unsellable inventory
• Optimize replenishment and inventory placement strategies

Logistics, 3PL & Freight Management

• Partner with domestic and international 3PLs for kitting, labeling, prep, and storage
• Coordinate inbound freight (LTL, FTL, ocean, air)
• Ensure compliance with Amazon FBA prep and labeling requirements
• Track inbound shipments and resolve discrepancies
• Support customs, duties, and cross-border fulfillment processes

Operational Auditing & Issue Resolution

• Audit inbound discrepancies, packaging issues, fee inaccuracies, and fulfillment center errors
• Identify root causes and drive corrective actions
• Proactively flag operational risks
• Document operational issues and implement preventative SOPs

Seller Central Operations

• Manage reimbursements for lost, damaged, or mis-received inventory
• Audit FBA fees and storage charges
• Resolve stranded inventory due to operational errors
• Open and escalate Seller Central cases related to operations and fulfillment
• Monitor account health metrics

Global Marketplace Operations

• Support operational execution across all global marketplaces
• Manage region-specific compliance and operational requirements
• Coordinate cross-marketplace inventory transfers
• Support operational readiness for new marketplace launches

Reporting & Process Improvement

• Build dashboards for inventory health, reimbursement recovery, and operational KPIs
• Identify cost leakage and inefficiencies
• Develop and document SOPs for scalable workflows

Cross-Functional Collaboration

• Partner with supply chain, product, packaging, finance, and marketing teams
• Align inventory planning with promotions and demand spikes
• Drive operational accountability across regions and sales channels

Requirements

• 7+ years of experience with Amazon Seller Central (3P)
• Strong expertise in FBA/FBM operations and inventory management
• Experience working with 3PLs and freight partners (domestic & international)
• Advanced Excel skills (pivot tables, forecasting models, cost analysis)
• Multi-marketplace operational experience

Preferred

• Experience with ERP systems (bonus for NetSuite)
• Familiarity with Amazon global fulfillment programs
• International marketplace experience