Job Description

Posting number: 26-00207

Department: Community Resources and Services

Division: Citizen Services - Center

Job classification: Contingent Administrative Support-Community Resources and Services/Building Attendant

Posting type: Open

Categories: Community Services

Summary

This position performs technical level human services work ensuring the safe and efficient operation of the 50+ Centers and may be requested to provide support to the Loan Closet, Multi-Service Center, the Department of Community Resources and Services and its other Offices. This position provides key support and customer service for evening and/or weekend hours including the opening and closing of the center, processing registrations, program set ups, and customer service duties when full-time staff may not be present.

Basic computer and customer service skills are required.

STARTING SALARY $16.00 PER HOUR

The position can be assigned to any of the locations listed below.

Bain 50+ Center

5470 Ruth Keeton Way Columbia, Maryland 21044

East Columbia 50+ Center

6610 Cradlerock Way, Columbia, Maryland 21045

Elkridge 50+ Center

6540 Washington Boulevard, Elkridge, Maryland 21075

Ellicott City 50+ Center

9401 and 9411 Frederick Road, Ellicott City, Maryland 21042

Glenwood 50+ Center

2400 Route 97, Cooksville, Maryland 21733

North Laurel Community Center

9411 Whiskey Bottom Road, Laurel, Maryland 20723

Examples of duties

Duties include but are not limited to the following:

• Proficiency with ActiveNet membership and program registration to include running detailed reports and troubleshooting.
• Provides administrative support including data processing, filing, completing facility forms, making phone calls as directed, and daily cash drops.
• Responsibility of keys and alarm codes and opening and closing of the center.
• Availability and flexibility to cover a variety of shift times as needed.
• Performs center safety and maintenance checks.
• Assists customers with online program registration.
• Coordinates set up and take down of equipment and monitors the proper use of the equipment.
• Answers a multi-line phone and directs calls to the appropriate coordinator; monitors an assigned email account.
• Provides marketing and program promotion to all customers.
• Assists in planning and directing the daily operation of the center.
• Maintains cleanliness of interior and exterior appearance of the center.
• Communicates clearly and courteously with internal and external customers.
• Reports accidents, injuries, incidences and property loss/damage.
• Maintains control of center patrons and enforces center rules.
• Wears the provided employee badge.
• Provides marketing, phone assistance and customer support for Center Operations.
• Provides support as needed to full time facility staff.
• Maintains traffic flow within the facility including exit monitoring and member access.
• May be involved in handling emergency situations (i.e. protest, staff/contractor no shows, customer accident/incident, inclement weather).
• Provide facility tours.
• Provide set up for rentals and community events.
• Performs other duties as needed to ensure the smooth operations of the center.

Qualifications

High school diploma or general education degree (GED); or one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work well with a diverse senior population and good interpersonal skills.
• This position would be knowledgeable of assistive technology including durable medical equipment. Serves the general public and provides consumers and caregivers with information to assist them in making informed choices about services needed.
• Is flexible, reliable, and responsible.
• Read and follow written and oral directions.
• Possesses good communication and organizational skills.
• Able to work independently and under pressure.
• Enjoys working and able to maintain effective relationships with the public.
• Able to communicate clearly and effectively to manage crowds.
• Ability to communicate with public safety officials in emergency and non-emergency situations, communicate with park officials, complete detailed reports, ability to manage numerous activities within a facility.
• Demonstrates awareness of safety and maintenance.
• Knows Microsoft Office Suite.
• Exemplifies the mission, vision, and core values of the Office on Aging and Independence.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is usually moderate. There is the usual noise associated with a large senior center and many activities throughout the day.

LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.