NIO

400语音智能化解决方案产品经理

NIO  •  Onsite  •  7 hours ago
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Job Description

400语音智能化解决方案产品经理
合肥
社招
全职
产品
本科及以上
5-7 年
职位描述
1. 深入理解400语音客服业务流程,负责400语音客服相关产品规划与建设,识别用户使用场景,不断提升业务效率及优化服务体验;
2. 负责智能外呼、呼入机器人等语音智能化产品的场景规划,并独立落地从流程设计到产品上线全流程;
3. 建立语音智能化产品效果评估机制,持续跟踪机器人解决率、转人工率、外呼触达率、任务完成率、用户反馈等指标
4. 沉淀400语音服务场景、产品方案、指标体系、上线流程和复盘方法,提升语音服务智能化建设效率;
5. 基于线上数据、业务反馈和Badcase分析,推动话术、流程、知识、意图识别和策略配置持续优化。
职位要求
1. 3年以上产品经理经验,熟悉呼叫中心常见业务流程,有Call Center、语音客服、智能客服机器人业务经验者优先;
2. 具备较强的业务流程梳理和产品抽象能力,能从复杂服务场景中提炼产品方案;
3. 具备良好的项目推进和跨团队协同能力,能与业务、产研、数据、供应商等多方高效合作;
4. 具备数据意识,能通过指标、用户反馈和Badcase推动产品持续优化;
5. 责任心强,沟通主动,逻辑清晰,能独立推进复杂项目落地。
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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