Job Description

Why Work at AC Hotel Bentonville?

At AC Hotel Bentonville, we bring modern European-inspired hospitality to the heart of Northwest Arkansas. With contemporary design, sleek accommodations, and a vibrant social atmosphere, our hotel is the perfect blend of style and comfort. Curators at AC Hotel Bentonville enjoy working in a refined, culture-driven environment, where thoughtful service and attention to detail create a seamless guest experience.

ROOM ATTENDANT

DEPARTMENT: Housekeeping

REPORTS TO: Housekeeping Supervisor

STATUS: Non-exempt

POSITION SUMMARY

The Room Attendant is responsible for maintaining the cleanliness, comfort, and overall appearance of guest rooms and public areas in the hotel. This role ensures that all guest rooms are prepared to Coury Hospitality’s high standards, contributing to exceptional guest experiences and satisfaction.

PRIMARY JOB DUTIES

• Clean and maintain guest rooms, including making beds, dusting, vacuuming, and sanitizing surfaces.
• Replace linens, towels, and amenities according to property standards.
• Ensure guest rooms are ready for occupancy in a timely manner.
• Assist with cleaning and upkeep of hotel public areas including hallways, lounges, restrooms, and elevators.
• Ensure cleanliness, safety, and organization in all areas.
• Respond courteously to guest requests related to housekeeping.
• Deliver requested items such as towels, toiletries, or amenities to guest rooms.
• Report any guest concerns or maintenance issues to the Housekeeping Supervisor or Front Desk.
• Monitor and report housekeeping supplies and inventory levels.
• Ensure proper use and storage of cleaning equipment and chemicals.
• Maintain cleanliness and organization of housekeeping carts and storage areas.
• Follow all safety and sanitation procedures including proper handling of cleaning chemicals.
• Report maintenance issues or safety hazards to appropriate departments.
• Adhere to Coury Hospitality’s standards for guest privacy and confidentiality.
• Work collaboratively with other housekeeping team members to ensure smooth operations.
• Communicate effectively with Front Desk, Maintenance, and other departments.

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma or equivalent preferred.
• Previous housekeeping experience preferred.
• Strong attention to detail and commitment to cleanliness.
• Ability to work independently and as part of a team.
• Good physical stamina and time management skills.

PHYSICAL DEMANDS

• Ability to stand, walk, bend, and lift up to 40 pounds frequently.
• Ability to push/pull housekeeping carts and operate cleaning equipment.
• Ability to perform repetitive motions required for cleaning tasks.

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.