Job Description

Job Title: Customer Service Executive (Bilingual Mandarin & English)
Salary Range: MYR 3,000 5,000 / month
Location: Kuala Lumpur, Malaysia
Employment Type: Full-time

We are looking for dedicated Customer Service Executives to support customer inquiries and deliver high-quality service across pre-sale, in-sale, and post-sale stages. This role requires strong communication skills, proficiency in English (Mandarin is a plus), and a passion for helping customers.

Key Responsibilities

• Respond to customer inquiries via email and live chat across different service stages.

• Follow internal procedures to manage customer feedback using the customer service system and knowledge base.

• Record customer service data accurately and assist in customer satisfaction improvement initiatives.

• Support additional customer service tasks as assigned by the supervisor.

Job Requirements

• Strong communication and problem-solving abilities.

• Working proficiency in English; Mandarin skills preferred.

• Willing to work rotational shifts, including evening shifts (no overnight shifts required).

• Responsible, customer-focused, and a strong team player.

• Proactive in communication, able to identify issues, and continuously improve workflows.

• Proficient in Microsoft Word, Excel, and other office tools.

• Prior telecom or customer service center experience is an advantage.