Job Description

Amazon is seeking an experienced 3PL (Third-Party Logistics) Manager to oversee the strategic operations and performance of a newly launching 3PL IXD (Inbound Cross Dock). In this pivotal role, you will be responsible for ensuring our 3PL partners consistently meet our high standards across key areas such as operational performance, cost management, continuous improvement, change management, network integration, escalation processes, and provider relationship management.
The position requires up to 40% travel to local 3PL sites and Amazon facilities.

Key job responsibilities
Performance Management:
• Establish and lead a structured, systematic approach to site-level performance management,
including the use of short-term improvement plans, deviation management, and providing high-
quality performance comments and feedback
• Proactively identify performance deviations, develop and execute corrective action plans in
collaboration with 3PL providers, and leverage data-driven insights to optimize operations
• Serve as a benchmark for peers, setting the standard for performance management excellence

Cost Management:
• Demonstrate a deep understanding of 3PL business cases and the ability to detect hidden cost
levers
• Drive impactful cost-saving opportunities and efficiency-boosting initiatives, including the piloting
of new productivity and cost-controlling projects
• Actively engage with stakeholders to refine business cases and influence cost-improvement
activities

Continuous Improvement:
• Utilize Lean, Six Sigma, or other continuous improvement methodologies to proactively detect
potential issues before they impact KPIs
• Drive operational excellence and structured follow-up with peers and linked businesses, setting
higher benchmarks for the network
• Demonstrate the ability to influence and align with internal and external stakeholders on
improvement plans

Change Management:
• Effectively implement top-down changes from Amazon leadership as well as bottom-up initiatives
to align 3PL operations with Amazon standards
• Exhibit the capability to develop positive and effective initiatives, acting as a primary proposer and
setting higher benchmarks for the rest of the network

Network Integration:
• Establish continuous and successful bi-directional exchange of support with internal senior network
management, acting as a development motor
• Demonstrate the ability to effectively coordinate and align the 3PL site with the broader Amazon
fulfillment network and supporting functions

Escalation:
• Proactively identify and escalate critical issues, utilizing effective communication and partnering
with senior stakeholders to drive timely resolution
• Autonomously author comprehensive escalation reports and successfully participate in senior
leadership calls

3P Key Accounting & Vendor Relationship Management:
• Build strong, profitable, and sustainable relationships with 3PL provider leadership, Amazon's
internal leadership, and the broader provider network
• Become a trusted and reliable interlocutor, seen as a key point of contact and a benchmark for
peers

Basic Qualifications

- 4+ years in logistics, operations, or supply chain management, with a proven track record of progression
- Willingness to travel up to 40% of the time to local 3PL sites and Amazon facilities.
- Advanced proficiency in verbal and written English
- Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field

Preferred Qualifications

- Demonstrated expertise in driving operational excellence and continuous process improvements
- Outstanding communication, stakeholder management, and relationship-building abilities
- Deep knowledge of lean manufacturing principles, Six Sigma, and other continuous improvement methodologies
- Exceptional analytical, problem-solving, and decision-making skills
- Proficiency in data analysis and interpreting complex performance metrics
- Proven experience in negotiation, contract management, and influencing provider behavior
- Ability to develop positive and effective initiatives, acting as a primary proposer
- Demonstrated competence in establishing continuous and successful bi-directional exchange of support with internal senior network management
- Advanced degree in a relevant field/ MBA

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