Job Description

Inspired by Hard Work

At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create.

Position Details

Title: 3PL Distribution QA Technician

Department: Quality

Reports to: Quality Supervisor

Location: Memphis, TN

Job Classification: On-Site

Job Summary

The 3PL Distribution QA Technician is responsible for conducting daily product quality audits, including workmanship, sizing, packaging, and labeling, to ensure compliance with established Carhartt quality standards. This role identifies, documents, and communicates quality concerns to appropriate personnel and supports timely resolution of discrepancies. The position may also perform audits in other departments or facilities as needed and requires knowledge of product quality standards, quality management systems, and warehouse management software.

Associate Responsibilities

• Perform Product Verification audits according to the scheduled work plan.
• Coordinate and troubleshoot diverted cases to the Quality area to ensure accuracy.
• Gather, organize, document, and report audit results using Quality software or forms in a timely manner, ensuring findings are communicated to appropriate Quality personnel.
• Maintain knowledge of and adhere to all established Carhartt Quality procedures.
• Coordinate, prioritize, troubleshoot, and perform additional distribution center product audits using material tech packs and established Quality procedures.
• Access, interpret, and utilize PLM tech packs, Smartsheet data, WMI information, and other distribution center software applications to support quality auditing activities.
• Assist with product audits at other Carhartt facilities, as needed.
• Perform inbound case counts of received inventory and audit outbound orders to verify accuracy.
• Communicate audit findings and discrepancies to associates to facilitate timely resolution, order accuracy, and on-time shipments.
• Ensure all work meets established quality standards and the requirements of internal and external customers.
• Assist in establishing and maintaining safety, 5S, and preventative guidelines within assigned work areas.

Required Education

• High school diploma or equivalent required.

Required Skills & Experience

• Product quality or auditing experience, or equivalent, preferred.
• Garment manufacturing experience preferred.
• Customer service experience or equivalent preferred.
• Knowledge of inbound and outbound distribution processes preferred.
• Intermediate computer proficiency, including Microsoft Office, Excel, and other job-related software applications, required.
• Ability to work within precise tolerances and established quality standards required.
• Strong attention to detail required.
• Excellent written and verbal communication skills required.
• Warehouse or distribution center experience preferred.

Physical Requirements and Working Conditions

• Strength: Sedentary activities occasionally; light physical activity frequently; medium physical activity occasionally.
• Movement: Climbing, stooping, kneeling, crouching, reaching, handling, and fine finger dexterity.
• Vision: Ability to identify and distinguish colors.
• Equipment Used: Standard office equipment, including computers, copiers, and handheld scanners.
• Hazards: Potential exposure to moving or mechanical parts.
• Travel: Light to moderate travel may be required.
• This position has an On-Site location: Associate will work on-site for all work-related activities.
• Carhartt is a tobacco-free workplace.

This position offers a comprehensive suite of medical, dental, and vision insurance for associates and their dependents. In addition to healthcare coverage, Carhartt provides short-term and long-term disability insurance, life insurance, an employee assistance program, and a 401(k) plan with employer matching contributions. Employees can also benefit from paid time off and designated paid holidays.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.