Job Description

Customer Needs Clarification

Set clear objectives for each sales call or meeting; tailor

standard materials to make presentations to decision-makers

and influencers within the customer organization; and ask

relevant questions to gather information, to evaluate the

customer's level of interest, and to identify and respond to

areas requiring further information or explanation.

Customer Relationship Development / Prospecting

Develop and implement a customer contact plan to

communicate product launches and engage the potential

customers in relevant sales campaigns to build new

relationships. Act as first point of contact for customer

queries and complaints and resolve them, referring complex

issues to others and ensuring that the customer receives an

appropriate response.

Sales Opportunities Creation

Identify potential customers by obtaining information,

referrals, and recommendations from existing customers and

other contacts and/or through participation in trade shows

and conferences.

Sell Customer Propositions |

Identify the products or services that best meet the

customer's stated needs, use personal expertise to propose

quantities and product configurations, explain the selection

to the customer, and invite the customer to make a purchase

at the standard price/terms and conditions of sale.

Customer Relationship Management (CRM) Data

Monitor team members' use of the CRM system, identifying

and resolving standard issues and escalating them to a

senior manager as appropriate.

Customer Relationship Management / Account Management |

Develop and implement a customer contact plan to

communicate product launches and engage the customers in

relevant sales campaigns. Act as first point of contact for

customer queries and complaints and resolve them, referring

complex issues to others and ensuring that the customer

receives an appropriate response.

Operational Compliance

Identify, within the team, instances of noncompliance with

the organization's policies and procedures and/or relevant

regulatory codes and codes of conduct, reporting these

instances and escalating issues as appropriate.

Personal Capability Building

Develop own capabilities by participating in assessment and

development planning activities as well as formal and

informal training and coaching; gain or maintain external

professional accreditation, where relevant, to improve

performance and fulfill personal potential. Maintain an

understanding of relevant technology, external regulation,

and industry best practices through ongoing education,

attending conferences, and reading specialist media.