Purpose of the Position

To comply with the Company’s high standards of production excellence while modelling custom Earmold (EM) and/or In-The-Ear (ITE) products. Follows standard work instructions and operating procedures to digitally process scanned ear mold impressions (EMIs) and convert into a final product ready for 3D printing and production.

Job Type: Full-Time Permanent

Location: Kitchener, ON (Onsite)

Responsibilities

Modeling:

Responsible for satisfactorily performing the following aspects of modeling:

• Using 3D modeling software provided by the company.
• Follow instructions to create a digital EM or ITE from the scanned impression file.
• Perform necessary modifications to ensure quality of fit.
• Determine placement of virtual components (i.e. amps, receivers, microphones, antennas, vents, etc.)
• Evaluate remake requests and perform modifications as required.

Common Technician Duties:

• Meet and follow all company and departmental standards, policies and procedures regarding turnaround time, rush orders, quality, and customer service.
• Assist other technicians as required to accommodate for changes in volume, workflow and/or staffing levels.
• Provide guidance and training to other technicians.
• Maintain a clean, safe, and productive working environment.
• Prepare and maintain records and/or reports.
• Adhere to all human resources policies and procedures.
• Conduct basic equipment maintenance as necessary.

* In addition, this position will perform other production duties as required by the

Director – Operations.

Qualifications

• A high school diploma or equivalent is required.
• Experience with CAD or artwork design software an asset.
• Proficient in basic computer operation and controls.
• Experience with CAD or artwork design software an asset.
• Dependability to work assigned shifts. Overtime occasionally worked to meet the needs of fluctuating work intake.
• Demonstrated ability to learn complex processes and adapt to customer and supervisor feedback.

Details of the Position

Problem Solving/Judgement and Decision Making:

Works on production assignments that are semi-repetitive and routine in nature. Procedures are clearly defined and straightforward. Routinely follows established processes and procedures. Occasionally consults with a Sr. Supervisor or a Sr. Technician for assistance with any technical issues that may arise.

Supervision Received:

Primary reporting relationship is to the Manager - Custom Production. Assignments are performed under general supervision, normally receiving instructions on routine work and new assignments.

Supervision Exercised:

None

Internal and External Contacts:

Routinely interacts with other members of the Operations and Production teams. No external customer contact.

Health & Safety – Personal Protective Equipment:

Protective equipment is not required for this role. Risk factors within the position include, but are not limited to, the following:

• Wrist, elbow, shoulder RSI due to prolonged computer work
• Eye strain