Job Description

Join the Seven Feathers family!

About Seven Feathers Casino Resort:

Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It’s a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.

Why Work at Seven Feathers

At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:

• Comprehensive medical, dental, vision, and Rx coverage.
• Paid Time Off
• Employer-paid life and disability plans
• 401k with up to 3.5% employer match
• Free meals
• Fuel discounts

POSITION PURPOSE:

Supervises the Snack Bar Staff during assigned shift ensuring quality service, profitable operations, and high standards for food quality, housekeeping and sanitation. May perform work of those supervised.

ESSENTIAL FUNCTIONS:

• Schedules and delegates work to snack bar staff during an assigned shift.
• Provides guidance and direction to the staff. Makes recommendations to the Executive Chef on hiring, development and discipline of the staff.
• Ensures that guests receive prompt and cordial service at all times.
• Assists in providing daily reports regarding revenue and volume.
• Monitors the area for cleanliness, sanitation and proper food handling. Ensures adequate supply of snack bar supplies.
• Assists in serving the guest when necessary and may perform the work of those supervised.
• Resolves guest concerns, complaints, or refers the situation to management, in a continuous effort to provide superior service to Resort guests.
• Demonstrates effective communication skills, both verbal and written, when applicable. Makes sure that communications are clear, concise, complete and accurate.
• Displays behavior that enhances the image of the resort as evidenced by professional and courteous behavior towards all customers including co-workers.
• Fosters a sense of teamwork and collaboration within the department and property by demonstrating respect for others judgement and capabilities, and gives praise/recognition to those who earn it.
• Willingly accepts suggestions for improvement and takes the instructions without defensiveness and strives to correct the situation. Provides constructive input to foster process improvement within the department.
• Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis.

Requirements

QUALIFICATIONS:

• Must have a High School Diploma or GED Certificate
• Must have excellent organizational, verbal, interpersonal, and customer relation skills.
• Must be computer literate.
• Must be able to follow verbal instructions.
• Must be able to handle customer situations as they arise.
• At least one year of experience working with customers or in a customer relations capacity.
• Must be able to obtain a Class I Gaming License
• Must have a Food Handlers Certificate