WESTLAKE WARRIOR | Early to Mid Stage Collections
Dallas, TX | On-site
As a Collections Representative, you’ll play an important role in helping customers get back on track with their accounts while supporting Westlake Financial’s success. You’ll use technology, communication, and problem-solving skills to assist customers who are 31+ days past due and help prevent loan losses through smart, compassionate collection efforts.
Handle inbound and outbound calls — providing friendly, professional support and following company policies and procedures.
Reach out to customers to set up payments or create plans to resolve past-due accounts.
Negotiate fair payment solutions while meeting performance and productivity goals.
Keep detailed and accurate notes on all customer interactions and account actions.
Listen actively and communicate clearly with customers, teammates, and management to resolve concerns and ensure a positive experience.
Use skip-tracing tools to locate customers or collateral when needed.
Review accounts for repossession when necessary, following company guidelines and mitigating factors.
Work toward department goals by helping reduce delinquency rates and maintaining quality and compliance standards.
Manage a high volume of calls in a fast-paced, supportive team environment.
Protect confidential information related to customers, accounts, and company operations.
Strong communication and negotiation skills with a professional phone presence.
Flexible schedule — open to working overtime and weekends when needed.
Able to multitask and stay organized in a fast-paced environment.
Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA)
Proficient with computers — comfortable with data entry, web-based applications, and Microsoft Excel & Outlook.
Excellent telephone etiquette and ability to connect with customers respectfully.
Team player with a positive attitude and dependable work ethic.
At least one year of consumer collections experience in a high call-volume, auto-dialer environment.
Knowledge of collections and repossession processes — auto collection experience preferred.
FULL-TIME BENEFITS
ABOUT US
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.
Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
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People. Purpose. Passion. These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval with out waiting for callbacks, fax-backs, or rehashes.
Westlake Financial is an Internet based, privately held finance company that specializes in the acquisition and servicing of prime, sub-prime, and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.
Westlake's success didn't just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.
Looking for a Career in auto finance, please view the following link: https://www.westlakefinancial.com/careers/
