Job Description

JOB SUMMARY

The 2nd shift Garage Coordinator is responsible for managing the daily operations of a parking garage that

provides both standard, event-based, and valet parking services. This role includes supervising staff,

coordinating event logistics, managing valet operations, ensuring high-quality customer service, and maintaining

safety and efficiency throughout the site.

Key Responsibilities

Operational Responsibilities:

Event Monitoring & Support

• At the start of each shift, review The Pearl weekly agenda and identify any scheduled events that

may require parking support, event signage, or traffic management assistance

• Assess event-related parking needs and proactively implement measures to ensure efficient

vehicle flow. For large events, it may be necessary to temporarily close the monthly entry and exit

lanes in Garage 210 (A) to reduce confusion and improve traffic control.

• Ensure all required event signs are placed in the designated locations at least one hour before the

event begins.

• Remove event signage and restore standard signage approximately one hour before the event

concludes.

• Verify that all parking equipment, including entry and exit machines, is functioning properly

throughout the shift.

• Ensure all machines are adequately stocked with ticket and receipt paper to prevent disruptions

to customer access and transactions.

• Promptly address or report any equipment malfunctions or operational concerns.
• Conduct inspections of both garages and stairwells twice during each shift. During inspections,

monitor for unhoused individuals or unauthorized occupants, safety hazards, maintenance

concerns, suspicious activity, and any unusual conditions requiring notification to security,

property management, or maintenance.

• Weekdays: Perform the first inspection approximately two hours after the start of the shift, as the

maintenance team will have completed an inspection before departure. Conduct the second

inspection before the end of the shift.

• Weekends: Perform the first inspection at the beginning of the shift and the second inspection

before leaving.

Customer and Tenant:

• Be available to assist customers and tenants with parking-related issues, including entry and exit

ticket problems, badge access issues, AVI sticker concerns, general parking inquiries. Always

provide professional and courteous customer service.

• Maintain communication with Property Management throughout the shift and respond promptly

to requests or operational concerns.

• Keep Property Management informed of any significant incidents, operational issues, or event

related parking impacts

• Monitor the overall cleanliness and appearance of both garages throughout the shift.

Preferred Parking Service, LLC. | 128 S. Tryon Street Suite 1560 | Charlotte, NC 28202

• Remove trash, debris, and other items that may accumulate during operating hours.
• Report any cleaning or maintenance issues that require additional attention.

General Expectations:

• Remain visible, observant, and proactive in identifying and addressing operational issues.
• Exercise sound judgment when handling situations not specifically covered in written procedures.
• Support the overall operation of The Pearl parking facilities by maintaining a safe, clean, and

efficient environment for tenants, guests, and visitors.

• The 2nd garage coordinator is expected to take ownership of the evening operation by

proactively identifying potential issues, responding to customer needs, supporting events, and

ensuring the garages remain safe, clean, and fully operational throughout the shift.

Required Qualifications

• High school diploma or equivalent.
• 2+ years of parking, hospitality or event
• Strong knowledge of parking equipment and systems, including gates, payment machines, and

security systems.

• Excellent leadership, organizational, and time-management skills.
• Proficient in using maintenance management software and Microsoft Office Suite (Excel, Word,

etc.)

• Tech-savvy with basic proficiency in POS systems, valet software, PARCS equipment and

Microsoft Office.

Additional Requirements:

• Ability to lift up to 50 pounds, as needed, and work with equipment.
• Ability to work in both indoor and outdoor environments, including various weather conditions.
• You must be able to walk and inspect large parking facilities, climbing stairs or ladders as

required.

• Must be able to stand, walk, bend, climb, kneel and stoop for extended periods.
• Perform other duties as necessary or assigned.