Job Description

Position: Front Office Attendant Hourly: Nonexempt/Full-time Location Gaming Division Reports to: Front Office Coordinator

Responsibilities

• Attend all required training sessions and adhere to established rules, regulations, and policies.

• Participate in the random drug testing program and work effectively with individuals of diverse personalities.

• Wear the approved departmental uniform and report to work reliably and punctually.

• Maintain compliance with workplace policies and procedures, including answering and processing all incoming calls professionally.

• Check bulletin boards and logbooks for updated information and promptly forward messages and faxes to guests and internal departments.

• Familiarize yourself with room types, rates, packages, and amenities, as well as resort activities, venues, and promotions.

• Record and follow up on guest requests, using radio communication for emergencies and non-emergencies.

• Maintain a welcoming presence at the front desk, addressing guests by name whenever possible and responding courteously and efficiently.

• Uphold high service standards to enhance guest satisfaction, greeting and registering guests upon arrival, and handling special requests.

• Report pertinent information to supervisors, process guest payments accurately, and monitor lobby traffic flow for efficiency.

• Assist with other tasks as needed, including booking reservations, collaborating with supervisors on room blocks for groups, and handling guest complaints with active listening and resolution attempts.

• Interact with guests, peers, and other departments, maintaining cleanliness and orderliness at the front desk and PBX area.

• Prioritize and multitask effectively, assisting other team members during staff shortages, and completing end-of-shift paperwork and bank deposits securely.

• Return telephone messages promptly, respond to guest inquiries promptly and professionally, and perform any other assigned duties.

Qualifications & Education

• High School Diploma or GED is preferred. High School Diploma or GED is required if you are 19 years old and under.

• Courteous and friendly demeanor.

• Previous experience in a similar position preferred.

• Computer literacy and typing skills (Microsoft Word and Excel).

• Experience with hotel management software is a plus.

• Good verbal and written communication skills.

• Ability to understand and follow policies and procedures.

• Strong critical thinking and problem-solving skills.

• Exceptional guest service skills.

• Ability to maintain positive working relationships.

• Understanding of a 24/7 operation.

• Flexible schedule availability.

• Strong organizational and interpersonal skills.

• Ability to obtain and maintain a Mohican Nation Gaming License.

• Must pass Criminal Investigation Background Check and pre-employment drug screening.

• Must be willing to work all shifts, weekends, and holidays.

• Positive attitude and teamwork mentality.

• Willingness to adapt to change and pursue self-development.

• Eligible for employer’s liability insurance.

• Must be at least 18 years of age.

Work Conditions

• Constant hand movements and standing, with occasional walking, bending, and reaching.

• Occasional pushing/pulling and lifting/moving up to thirty (30) pounds.

• Specific vision abilities are required.

• A smoke-free work environment with varied noise and dust levels, depending upon location.

How to Apply Application can be submitted by clicking on the APPLY button above.

Disclaimer The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.