ilaunch

2nd Line Support Engineer

ilaunch  •  Cape Town, ZA (Onsite)  •  2 months ago
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Job Description

Job brief

Cape Town Area.

Leading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer.

Responsibilities

  • Assist with escalations from 1st line support engineers
  • Provide 2nd line data centre support at the server infrastructure level
  • Escalate to 3rd line timeously to maintain SLA commitments, to further remediate and resolve the incident.
  • Preventative maintenance (Patch management)
  • Regular updating the Service Desk and all customers with progress-information and estimated times to completion

Requirements

  • Matric or Grade 12
  • Tertiary qualification : IT Diploma / Degree coupled with MCSE or equivalent Certification essential
  • Min 5 years experience supporting data centre software and must have good understanding of server environment
  • Must have valid drivers license and own reliable transport
ilaunch

About ilaunch

At iLaunch, we specialise in finding the best talent to drive business success. Since 2018, we’ve built a strong track record of providing highly skilled consultants for short-term, long-term, and permanent roles across various industries. Our expertise ensures that businesses get access to the right professionals, while job seekers find roles that align with their skills and career goals.

As part of the Bumblebee Group, we leverage cutting-edge technology, deep industry knowledge, and an extensive network of specialists—giving us a unique edge in sourcing, vetting, and placing top-tier talent. Our strong market presence and network allows us to identify emerging skills, trends, and opportunities, ensuring we always deliver relevant and future-ready talent to our clients.

We don’t just match skills to job descriptions—we take the time to understand company culture, team dynamics, and long-term business goals to ensure the perfect fit. Our high-touch, personalised approach helps businesses build high-performing teams, while empowering professionals to thrive in their careers.

Let us help you find exceptional talent that drives innovation, productivity, and growth. Whether you’re hiring or looking for your next career opportunity, iLaunch is your trusted partner in seamless, efficient, and strategic recruitment solutions.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Cape Town, ZA
Year Founded
2018
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