Location: Birmingham- 2/3 days per week in the office
Salary £28-35k depending on experience
Working hours- Friday, Saturday, Sunday, Monday- working a shift pattern between the hours of 7am-7pm
At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.
We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.
This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.
Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Confident working independently and managing multiple priorities.
Excellent communication skills with the ability to build strong relationships with both technical and non-technical stakeholders.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.
This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, collaborating with other IT professionals and taking ownership of challenging escalations within a growing and ambitious technology business.
Join Focus Group and be part of a team that values expertise, collaboration and delivering exceptional outcomes for our customers.
Welcome to Focus Group.
Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.
Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need.
SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.
Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times.
Leaving you free to focus all your energy on the important stuff. Like growing your business.
Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy
Let’s connect. Let’s grow.
