Job Description

At New Growth Care Group, we’re building something special.

We’re a growing disability services provider focused on delivering structured, high-quality, and compliant support to the people we serve. Our homes are built on consistency, accountability, and strong team leadership, and we’re looking for someone who can step in and help lead from the front.

We are seeking a 2IC (Second-in-Charge) to support the House Supervisor in running our SIL homes and ensuring everything operates smoothly, safely, and in line with participant needs and NDIS standards.

About the Role

This is a hands-on leadership role within a SIL home environment. You will play a key role in supporting day-to-day operations, guiding staff on shift, and ensuring participant care is delivered consistently and to a high standard. You will act as the go-to person on shift, helping maintain structure, accountability, and clear communication across the team. In the absence of the House
Supervisor, you will step into a leadership capacity to ensure continuity of care and operations.

Key Responsibilities

Support to House Operations

• Assist in the day-to-day running of the home, ensuring routines and supports are implemented consistently Support coordination of daily activities in line with participant care plans and routines
• Assist with after-hours processes and shift coverage where required

Staff Leadership & On-Shift Support

• Provide guidance and direction to support workers on shift
• Support onboarding and development of new and existing staff
• Promote consistency, accountability, and adherence to processes

Monitoring & Documentation

• Ensure all shift tasks, case notes, and reporting are completed accurately and on time
• Maintain high standards of documentation in line with compliance requirements

Risk & Incident Management

• Identify and escalate risks, incidents, or changes in participant presentation
• Ensure effective handovers and communication across shifts

Environment & Standards

• Support a safe, clean, and structured home environment
• Maintain consistent household standards across all shifts

Continuity of Care

• Step into operational leadership when the House Supervisor is not present
• Ensure smooth day-to-day functioning of the home and escalate where required

🧠 About You

• Experience in a lead or senior support role within disability or community services
• Strong understanding of NDIS standards, SIL operations, and participant rights
• Confidence managing complex needs and behaviours of concern
• Excellent communication, problem-solving, and leadership skills
• Ability to support and guide a team while maintaining structure and accountability
• Highly organised with strong attention to detail

Desirable:

• Certificate IV or higher in Disability, Community Services, or similar
• Experience with behaviour support and trauma-informed care
• Experience with rostering, reporting, or team coordination

🔐 Requirements

• NDIS Worker Screening Check & Orientation Module
• Working with Children Check (WWCC)
• Current First Aid & CPR
• Valid Driver’s Licence

✨ Why New Growth

• Leadership opportunity within a structured SIL environment
• Supportive and hands-on management team
• Clear systems, processes, and expectations
• Growing organisation with opportunities to step into higher roles
• Opportunity for a 3-month secondment into a House Supervisor position for the right candidate, supporting transition into a leadership role
• Make a real impact in a home that prioritises quality care and consistency

📍 Location

Caulfield/ Glen Huntly

If you’re someone who thrives in a structured environment, enjoys leading on shift, and wants to be part of a team that genuinely cares about doing things properly, we’d love to hear from you.