XPENG

【27届暑期】AI项目知识运营实习生

XPENG  •  Onsite  •  2 hours ago
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Job Description

【27届暑期】AI项目知识运营实习生
广州
实习
生产 / 制造 / 加工 - 汽车销售与服务
职位描述
岗位概述
1、负责 AI 项目的知识质检与治理,核心保障回复准确率达标,推动缺知识补充与知识库标准化;
2、依托数据分析结合 AI 工具,挖掘agent回复问题(badcase),输出质检与优化方案;
3、配合交付业务与系统团队,完成知识梳理、结构化维护及上线协同工作。
岗位职责
1、开展agent 回复滚动质检:按意图分类抽检回复,标注 badcase,建立质检记录并推动问题闭环;
2、缺知识补充与知识治理:按报表意图分类梳理高频缺知识,补充并结构化知识条目,推进"更新→审核→上线"闭环;
3、协同交付一线、业务、系统开发等跨部门团队,跟进知识与回复问题的修复落地。
任职要求
1、本科及以上在读,且能连续实习 3–4 个月;统计学、计算机、车辆工程等相关专业优先;
2、核心能力要求: ① 知识治理与质检能力:细心、有耐心,文字表达清晰、逻辑性强,能准确判断回复问题类型并归纳规律;有内容审核/标注、知识库维护经验者优先; ② 数据分析 + AI 应用能力:会用函数/数据透视表做数据分析,能运用 AI 工具辅助整理、归因;
3、逻辑清晰,具备良好的跨部门沟通与事项跟进能力,能适配交付业务波动节奏。
加分项
1、有内容审核/标注、知识库或 FAQ 维护经验;
2、了解大模型问答、Prompt 或知识库逻辑;
3、熟悉汽车交付、上牌、金融、保险等流程。
职位要求
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投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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