【27届校招】客服&体验产品经理
上海
正式
产品类
2027届秋季校园招聘项目
职位描述
1、负责客服和体验相关产品(含VOC、智能客服、客服工作台、工单系统、售后服务、纠纷仲裁等)的规划、设计与迭代,制定产品路线图。 2、深入理解电商客服业务场景(售前咨询、售中跟进、售后处理、退换货、投诉纠纷等),梳理业务流程并抽象为产品能力。 3、推动智能客服机器人、意图识别、知识库、智能质检、坐席辅助等AI能力及大模型创新应用的落地与优化,持续提升自助解决率与客服人效。 4、通过数据分析与用户调研识别客服链路痛点,优化工作台、快捷回复、工单流转等效率工具,并建立客服核心指标体系持续监控与优化。 5、与业务、运营、技术、算法、设计等多团队紧密协作,推动产品从需求到上线的全流程落地,并对接客服运营团队收集一线反馈转化为产品需求。
职位要求
1、27届毕业生,本科及以上学历,计算机类、信息管理与信息系统、电子商务专业优先 2、具备良好的产品设计能力与数据分析能力,能独立完成PRD撰写并通过数据驱动产品决策。 3、对智能客服、NLP、大模型等AI技术有基本认知 4、优秀的沟通协调与跨团队协作能力,结果导向,具备较强的抗压能力与自驱力,能推动复杂项目落地。
投递

POIZON, is where Generation Z goes to discover, buy, sell and discuss the best global products and trends. Over 350 million shoppers have downloaded the app, including 50,000 influencers, multiple celebrities and millions of micro trendsetters.
POIZON verifies the authenticity and quality of every sneaker, bag, apparel, beaut and gifts purchased to ensure buyers get the right items they need for their glow up. Our loyal community lifted us to a unicorn valuation in April 2019, and we are backed by some of the world's leading venture capitalists, including Sequoia.
POIZON is the genZ tastemaker, when you see POIZON's iconic Aurora Blue box, you know someone just secured the latest heat for their wardrobe. The app has rich social commerce features that allow the users to share comments and photos of their favorite sneakers, purses and outfits directly to the community.
POIZON pioneered the "identify first, then ship" e-commerce model. We are the leader in AI authentication and use a combination of tech and a global team of 10,000 to inspect each item before it’s shipped to the customer. Flexible shipping methods and a speedy paying process further guarantee a great customer experience on both the buyer and seller side.
At POIZON, our passion for cool sneakers and all things lifestyle drives us to become the top e-commerce destination for the global GenZ community..
Can't stop, Won't stop.