【27届校招】交易履约体验运营
上海
正式
运营类
2027届秋季校园招聘项目
职位描述
岗位定位 聚焦得物履约体验的运营治理与优化,围绕「收货体验、商品质量、包装体验、末端服务」四大模块,通过数据分析发现问题、通过规则迭代解决问题、通过跨团队协同推动落地,直接对履约体验CPO、收货速度 NPS、物流体验受损率等核心体验指标负责。 岗位职责 1、履约体验指标监控与归因:协助搭建并维护各渠道(入仓/品牌直发/现货)的履约体验指标体系(收货速度NPS、物流受损CPO、末端受损率等),对异常指标进行归因分析并预警,推动改善闭环; 2、渠道履约问题诊断与优化:针对各渠道的差异化痛点(如入仓质检预期落差、直发时效慢与虚发虚揽、现货两段物流瓶颈),通过NPS贬损归因、用户原声分析、VOC下钻等方式定位根因,输出优化方案并跟踪落地; 3、包装体验治理:推动商品本体包装按价值分层(贵品鞋盒保护/原装保留/叠放规范)、极简包材治理、质检拆封前置告知等包装规则的制定与落地,降低包装相关贬损; 4、末端收货服务优化:协同供应链推进重货/大件送货上门、预约配送、送装一体的能力建设与择配规则优化,推动「上门/预约」从下单后被动响应提前到择配阶段; 5、商家规则协同与治理:协同治理商家履约规则(仓储费、不可抗力、履约率考核等),参与规则评估与体验影响测算,推动规则「分场景、去重复、前置化」优化; 6、跨团队协同:作为履约侧接口,与体验团队(VOC/NPS监控)、供应链团队(仓运配能力建设)、交易团队(规则/定价)、客服团队(售后/赔付)高频协同,确保体验问题从发现到闭环的链路通畅; 7、数据驱动决策:完成重点专项的数据分析并产出报告,为业务决策提供数据支撑。
职位要求
1、27届毕业生,本科及以上学历,物流管理、供应链管理、统计学、数据分析相关专业优先; 2、具备供应链、物流、电商运营或商家管理相关实习经验者优先; 3、数据敏感度强,熟练使用Excel/SQL等工具进行数据处理与分析,能从大量数据中定位问题、发现规律、给出结论; 4、逻辑思维清晰,能将复杂业务问题拆解为可量化、可执行的子问题,具备结构化思考和方案输出能力; 5、有较强自驱力,能主动发现流程中的问题与盲点,提出创新想法并推动落地执行; 6、跨团队沟通能力强,可高效协同供应链、体验、交易、客服等多方角色推动问题解决,有「拿结果」的意识和能力。
投递

POIZON, is where Generation Z goes to discover, buy, sell and discuss the best global products and trends. Over 350 million shoppers have downloaded the app, including 50,000 influencers, multiple celebrities and millions of micro trendsetters.
POIZON verifies the authenticity and quality of every sneaker, bag, apparel, beaut and gifts purchased to ensure buyers get the right items they need for their glow up. Our loyal community lifted us to a unicorn valuation in April 2019, and we are backed by some of the world's leading venture capitalists, including Sequoia.
POIZON is the genZ tastemaker, when you see POIZON's iconic Aurora Blue box, you know someone just secured the latest heat for their wardrobe. The app has rich social commerce features that allow the users to share comments and photos of their favorite sneakers, purses and outfits directly to the community.
POIZON pioneered the "identify first, then ship" e-commerce model. We are the leader in AI authentication and use a combination of tech and a global team of 10,000 to inspect each item before it’s shipped to the customer. Flexible shipping methods and a speedy paying process further guarantee a great customer experience on both the buyer and seller side.
At POIZON, our passion for cool sneakers and all things lifestyle drives us to become the top e-commerce destination for the global GenZ community..
Can't stop, Won't stop.