POIZON  Global

【27届校招】交易体验运营

POIZON Global  •  Onsite  •  1 day ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

【27届校招】交易体验运营
上海
正式
运营类
2027届秋季校园招聘项目
职位描述
1. 售前体验全链路诊断:负责电商商品售前咨询、用户决策、导购问答、信息确定性、咨询转化全链路体验监控,通过指标体系(咨询渗透率、CPO、询单转化、会话质量、用户进线结构)定位体验问题;
2. 数据GAP归因与问题拆解:基于周/月度业务数据波动,完成双口径指标差异分析、人群分层拆解、问题根因定位,区分流量问题、商品问题、页面信息问题、售前服务体验问题,输出结构化归因结论;
3. 行业体验解决方案沉淀:针对类目特性,沉淀类目专属售前/售中/售后体验解决方案,包含FAQ治理、信息补齐、导购话术优化、咨询卡点修复、用户决策链路简化等;
4. 体验标准&体系建设:参与售前VOC标签体系、体验问题分级标准、问题迭代闭环机制建设,推动体验问题从“单点修复”走向“行业标准化解决”;
5. 跨部门推进落地:联动产品、策略、内容、运营、客服团队,推动体验优化方案落地,跟进上线效果、复盘数据收益,输出周报/月报/专项复盘。
职位要求
1. 2027届应届生,本科及以上学历;
2. 对电商用户体验、售前服务、用户决策链路有敏感度,擅长逻辑拆解、数据归因、问题定性,会SQL、及其他数据分析软件;
3. 具备结构化思维,能看懂业务指标、能区分数据波动与真实体验问题,有电商/互联网实习经验优先;
4. 擅长从用户视角、业务视角双维度分析问题,能输出可落地的优化策略,不局限纯理论分析。
投递
POIZON  Global

About POIZON Global

POIZON, is where Generation Z goes to discover, buy, sell and discuss the best global products and trends. Over 350 million shoppers have downloaded the app, including 50,000 influencers, multiple celebrities and millions of micro trendsetters.

POIZON verifies the authenticity and quality of every sneaker, bag, apparel, beaut and gifts purchased to ensure buyers get the right items they need for their glow up. Our loyal community lifted us to a unicorn valuation in April 2019, and we are backed by some of the world's leading venture capitalists, including Sequoia.

POIZON is the genZ tastemaker, when you see POIZON's iconic Aurora Blue box, you know someone just secured the latest heat for their wardrobe. The app has rich social commerce features that allow the users to share comments and photos of their favorite sneakers, purses and outfits directly to the community.

POIZON pioneered the "identify first, then ship" e-commerce model. We are the leader in AI authentication and use a combination of tech and a global team of 10,000 to inspect each item before it’s shipped to the customer. Flexible shipping methods and a speedy paying process further guarantee a great customer experience on both the buyer and seller side.

At POIZON, our passion for cool sneakers and all things lifestyle drives us to become the top e-commerce destination for the global GenZ community..

Can't stop, Won't stop.

Industry
Retail & Ecommerce
Company Size
51-200 employees
Headquarters
Hong Kong, HK
Year Founded
2015
Social Media