XPENG

【27届暑期】服务运营实习生

XPENG  •  Onsite  •  11 days ago
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Job Description

【27届暑期】服务运营实习生广州实习生产 / 制造 / 加工 - 汽车销售与服务27届暑期实习生项目(提供转正机会)职位描述岗位职责:
1、业务实践: 参与实际业务操作,处理客户咨询、投诉和建议,积累一线服务经验;
2、项目管理:协助或主导服务改进项目,如流程优化、客户满意度提升、服务创新等;
3、数据分析:收集和分析客户服务数据,为管理决策提供支持;
4、团队协助:协助服务主管进行日常团队管理,包括人员调度、培训安排、绩效跟踪等;
5、客户关怀:参与客户关怀活动,维护客户关系,提升客户忠诚度;
6、完成导师及上级交办的其他任务,主动学习服务管理相关知识,提升自身综合 能力,为后续胜任主管岗位做好准备。职位要求职位要求:
1、本科及以上学历,工商管理、市场营销、酒店管理、心理学等相关专业优先;
2、27届毕业生,有客户服务等行业实习或工作经验者优先;
3、出色的沟通、领导和协调解决问题的能力;
4、有较强的数据分析能力,有很好的逻辑思维,能独立完成团队生产数据分析;
5、客户至上的服务意识,可提供多种解决方案,对于特殊情况,不拘于流程,具备以客户优先的灵活处理能力。 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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