XPENG

【27届校招】海外售后运营培训生-东南亚

XPENG  •  Onsite  •  3 hours ago
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Job Description

【27届校招】海外售后运营培训生-东南亚

广州

正式

生产 / 制造 / 加工 - 汽车销售与服务

职位描述

1、协助区域经销商售后运营管理,参与服务流程巡检、整改跟踪等的推广支持; 2、参与呼叫中心与道路救援服务商的日常运营监控,协助分析响应时效与客户满意度数据; 3、协助搭建区域NPS监测体系,跟进重大客诉案件,协调资源推动闭环解决; 4、配合新车型上市,协助筹备经销商端的技师认证、工具部署及配件储备等售后准备工作; 5、制作区域售后运营周报/月报,参与业务复盘会,提供数据整理与分析支持。

职位要求

1、本科及以上学历,车辆工程、机械、管理、营销等相关专业优先; 2、逻辑清晰,对数据敏感,熟练使用数据分析工具; 3、有汽车行业实习或售后项目经验者优先; 4、沟通协调能力强,积极主动,有问题闭环和客户服务意识; 5、英语可作为工作语言,接受海外出差。

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XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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