【27届校招】交易体验运营-逆向交易热招
上海
正式
运营类
2027届秋季校园招聘项目
职位描述
1、 体验诊断与策略制定:基于用户反馈数据(NPS、VOC、工单等),识别服务链路中的体验断点,输出分析报告并推动解决方案落地。 2、服务标准与质量管控:协同产品、业务、客服、法务等团队,制定服务SLA标准、分级响应机制和服务规范,并建立服务质检体系。 3、链路优化:综合考虑消费者诉求,从售前-售中-售后全链路优化用户交易体验,保证消费者权益。 4、数据监控与预警:负责售后满意度等中台系统的日常运营,通过多维度指标交叉分析,动态监控与预警全国满意度情况。
职位要求
1、27届毕业生,本科及以上学历,专业不限,理工科、电子商务、产品设计、市场营销优先; 2、对电商用户体验、售后服务、用户决策链路有敏感度,擅长逻辑拆解、数据归因、问题定性,会sql、及其他数据分析软件; 3、具备结构化思维,能看懂业务指标、能区分数据波动与真实体验问题,有电商/互联网实习经验优先; 4、擅长从用户视角、业务视角双维度分析问题,能输出可落地的优化策略,不局限纯理论分析。
投递

POIZON, is where Generation Z goes to discover, buy, sell and discuss the best global products and trends. Over 350 million shoppers have downloaded the app, including 50,000 influencers, multiple celebrities and millions of micro trendsetters.
POIZON verifies the authenticity and quality of every sneaker, bag, apparel, beaut and gifts purchased to ensure buyers get the right items they need for their glow up. Our loyal community lifted us to a unicorn valuation in April 2019, and we are backed by some of the world's leading venture capitalists, including Sequoia.
POIZON is the genZ tastemaker, when you see POIZON's iconic Aurora Blue box, you know someone just secured the latest heat for their wardrobe. The app has rich social commerce features that allow the users to share comments and photos of their favorite sneakers, purses and outfits directly to the community.
POIZON pioneered the "identify first, then ship" e-commerce model. We are the leader in AI authentication and use a combination of tech and a global team of 10,000 to inspect each item before it’s shipped to the customer. Flexible shipping methods and a speedy paying process further guarantee a great customer experience on both the buyer and seller side.
At POIZON, our passion for cool sneakers and all things lifestyle drives us to become the top e-commerce destination for the global GenZ community..
Can't stop, Won't stop.