XPENG

【27届校招】服务大区管理培训生-深闽大区

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Job Description

【27届校招】服务大区管理培训生-深闽大区

厦门、福州、泉州、深圳、东莞

正式

生产 / 制造 / 加工 - 汽车销售与服务

职位描述

岗位定位: 深闽大区售后服务管理培训生,通过定制化轮岗,按 "一线实操-模块精通-区域运营-大区储备" 四阶段递进,深度了解一线运营实况,长期定位区域经理 / 中台管理储备。 岗位职责: 1、负责所在大区内直营和授权售后门店的管理,包含售后门店日常客户接待、维修车间流程优化、客诉处理和满意度提升、门店经营优化等; 2、根据部门培养规划,按需在门店接待岗、车间管理岗等进行轮岗学习,实际了解一线门店运营实况; 3、服务保障:协助分析门店服务运营问题,进行根因分析并提出改善建议,支持区域和门店落实安全管理措施; 4、客户体验:系统学习用户全生命周期旅程,识别关键体验触点,基于体验标准提出流程改善建议;通过客户 VOC 挖掘业务问题与真实需求,协同支持落地; 5、经营管理:解读门店及区域日常经营报表,理解业务经营逻辑并提出合理建议;了解区域市场竞争环境及用户需求特点,挖掘经营改善与优化点。

职位要求

1、2027 届应届毕业生,本科及以上学历,汽车类、机械工程类相关理工专业优先; 2、熟练使用办公软件,具备较强的数据分析和洞察能力,有汽车行业、互联网或新零售相关实习经验优先; 3、持有车辆驾照优先,可适应高频次区域差旅; 4、热爱汽车与科技行业,对智能电动汽车趋势有敏锐洞察,自驱力强,抗压能力优秀,能在快节奏环境中高效执行

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XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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