POIZON  Global

【27届校招】供应链-服务提升

POIZON Global  •  Onsite  •  1 day ago
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Job Description

【27届校招】供应链-服务提升
上海
正式
供应链类
2027届秋招-供应链专项
职位描述
1. 服务资源统筹:参与资源的统筹与管控,协助人力预估、排班优化与现场运营监控,实现服务流量与资源匹配,保障KPI达成与业务平稳运行
2. 服务质量监控:监控人效、产能、响应时长、满意度等运营数据,对异常情况实时追踪与预警,输出诊断报告,提出资源与流程优化建议
3. 体验改善与流程优化:分析客户需求与高频客诉痛点,制定体验改善策略,联动业务部门推动服务流程与系统优化,提升客户满意度
4. 客诉与风险管理:监控客户VOC与舆情动态,识别潜在风险并启动预警,协助处理紧急客诉与突发风险事件,推动问题溯源整改,降低业务风险
5. AI应用探索:主动运用AI工具辅助运营数据分析、流程诊断与改善方案设计,提升服务运营效率与质量
职位要求
1. 2027届应届生,本科及以上学历
2. 熟练使用Excel、PPT等办公软件,具备一定的数据分析能力和报告撰写能力
3. 热爱互联网行业并愿意长期深耕,具有强烈的事业心、进取心、责任心,对工作充满激情
4. 具备良好的逻辑思维与客户洞察力,对服务体验有敏感度,善于发现和解决问题
5. 有很强的沟通协调能力、学习能力和推进能力,有很好的责任心和抗压能力
6. 了解并能使用AI工具(如通用对话式AI、智能数据分析平台等)辅助数据分析与流程优化;有利用AI工具提升运营效率的经历者优先
7. 对AI新技术保持好奇心,乐于主动学习并快速掌握新的AI知识和功能,积极拥抱新技术。
投递
POIZON  Global

About POIZON Global

POIZON, is where Generation Z goes to discover, buy, sell and discuss the best global products and trends. Over 350 million shoppers have downloaded the app, including 50,000 influencers, multiple celebrities and millions of micro trendsetters.

POIZON verifies the authenticity and quality of every sneaker, bag, apparel, beaut and gifts purchased to ensure buyers get the right items they need for their glow up. Our loyal community lifted us to a unicorn valuation in April 2019, and we are backed by some of the world's leading venture capitalists, including Sequoia.

POIZON is the genZ tastemaker, when you see POIZON's iconic Aurora Blue box, you know someone just secured the latest heat for their wardrobe. The app has rich social commerce features that allow the users to share comments and photos of their favorite sneakers, purses and outfits directly to the community.

POIZON pioneered the "identify first, then ship" e-commerce model. We are the leader in AI authentication and use a combination of tech and a global team of 10,000 to inspect each item before it’s shipped to the customer. Flexible shipping methods and a speedy paying process further guarantee a great customer experience on both the buyer and seller side.

At POIZON, our passion for cool sneakers and all things lifestyle drives us to become the top e-commerce destination for the global GenZ community..

Can't stop, Won't stop.

Industry
Retail & Ecommerce
Company Size
51-200 employees
Headquarters
Hong Kong, HK
Year Founded
2015
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