XPENG

【27届校招】海外用户运营培训生-澳新区

XPENG  •  Onsite  •  7 hours ago
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Job Description

【27届校招】海外用户运营培训生-澳新区
广州
正式
生产 / 制造 / 加工 - 汽车销售与服务
海外业务板块
职位描述
1、用户反馈(VOC)管理协助
多渠道收集、梳理用户反馈与客诉建议,跟进用户问题响应与处理进度,辅助产品与服务优化迭代。对接总部及海外业务、产品团队,跟进用户体验优化事项,学习问题闭环管理思路,搭建完整的用户反馈处理认知。
2、用户体验优化跟进
立足用户全流程体验视角,对标行业标准与海外市场运营规范,协助设计各类服务运营场景。全程参与体验方案的落地宣贯、执行核查与迭代优化,学习用户体验从搭建、落地到复盘改善的完整闭环体系。
3、精细化用户运营支持
协助梳理不同渠道、不同阶段用户特征,配合落地差异化用户运营策略。依托品牌运营平台开展日常用户维护工作,助力提升用户活跃度与品牌粘性,积累海外市场用户精细化运营经验。
职位要求
1、 本科及以上学历,市场营销、国际贸易、商务管理等相关专业优先。
2、 具备良好的沟通协调能力
3、 英语沟通能力良好,可作为工作语言;具备 AI 工具使用能力、熟悉新区域市场规则者优先。
4、 接受长期在新指定区域办公或出差,具备较强的抗压能力和创新意识。
投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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